Department Summary

Digital Spaces manages physical and virtual classrooms, AV/IT operations and solutions, specialized learning environments, and other learning environments (e.g., conference spaces). Digital Spaces oversees that campus spaces are suitably equipped and functional to meet the needs of the educational experience. Digital Spaces oversees the installation and long-term management of display technologies (e.g., screen displays, digital signage) across campus and UCLA event locations. AV/IT Operations oversees the daily administrative teams of the Digital Spaces team to ensure services meet quality and efficiency standards. This team is responsible for managing operational logistics, shipping and receiving, facilities management, budget and purchasing, security protocols, digital signage, content management systems, and ensuring business continuity among the Digital Spaces teams. Scope includes general use classrooms, event operations on The Hill and Luskin Conference Center, enterprise digital signage, BruinCast, digital spaces offices and operations centers, UCLA?s administrative conference rooms, and other ITS-managed spaces. This team also manages the installation and long-term management of display technologies.
Position Summary

The Senior Digital Signage Analyst (UX/CX) is a senior technician who will ensure UCLA's digital signage strategy is effectively implemented with an emphasis on user experience (UX) and customer experience (CX). This role will develop, manage, and execute a comprehensive digital content strategy and associated processes aligned with organizational goals and target audience needs. The Senior Analyst will streamline content workflows and deliver seamless content experiences, focusing especially on UX/CX optimization.

 

The Senior Digital Signage Analyst (UX/CX) will work with other technicians and lead efforts to install, maintain, and resolve customer issues pertaining to digital signage. This team member will effectively leverage UCLA's ticketing system to quickly assess, triage, and address customer concerns. Senior Digital Signage Analyst (UX/CX) will ensure all messaging is compliant with university branding and legal requirements and will proactively identify opportunities for improvement and innovation. The Senior Digital Signage Analyst (UX/CX) will positively impact UCLA's operations and culture by working together with organizational leadership to use insights and creativity to deliver information technology and service comprehensively and consistently across the University. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)

Experience working in one or more of the following fields: AV/IT, engineering, systems administration, computer science, computer information systems, or a related field. (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Advanced understanding of internet-based media distribution solutions, including knowledge of video walls, digital menu boards, kiosks, and other interactive display systems. (Required)

Advanced understanding of digital signage software and content management systems, and equipment and ability to use this information to troubleshoot complex systems. (Required)

Ability to assess campus or institutional needs for digital signage technology products and design services to meet those needs. (Required)

High degree of knowledge of computer, media, and networking technology. (Required)

Strong written and verbal communication skills. Able to communicate ideas clearly. (Required)

Able to develop positive working relationships and a strong rapport with team members and customers. (Required)

Strong organizational skills and is able to prioritize and delegate urgent project needs using project management practices. (Required)

Strong demonstrated problem-solving skills. Able to ask questions, gather information, and make decisions with integrity. Resolves escalated issues when applicable. (Required)

Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Thinks creatively and is able to work with agility in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in: information technology, engineering, systems administration, computer science, public administration, business administration, communications, or related field, or equivalent experience/training. (Preferred)

Certified Technology Specialist (CTS) (Preferred)

Digital Signage Certified Expert (DSCE) (Preferred)

Special Conditions for Employment

• The anticipated pay range for this position is $39.51 - $46.67 per hour; salary is dependent upon the skills and experience of the selected finalist.

  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_2348

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