Department Summary

Digital Spaces manages physical and virtual classrooms, AV/IT operations and solutions, specialized learning environments, and other learning environments (e.g., conference spaces). Digital Spaces oversees that campus spaces are suitably equipped and functional to meet the needs of the educational experience. Digital Spaces oversees the installation and long-term management of display technologies (e.g., screen displays, digital signage) across campus and UCLA event locations. Production Services includes the management of day-to-day operations of the Technical Support area for the BruinCast and Events Services teams. This team develops and implements operational and creative policies and practices to ensure smooth delivery of events and streaming productions for academic activities and conferences and events. This includes multiple campus locations including the Luskin Conference Center, Lake Arrowhead Conference Center, The Hill, and General Use Classrooms (GAC). The team is responsible for overseeing support, repair and maintenance and performance of moderate to complex equipment and software.
Position Summary

The Senior AV Support Technician will oversee technical and customer service support for live event services at the Luskin Conference Center, The Hill, Lake Arrowhead Conference Center, and other live event spaces in ITS-controlled venues. This role will advise the operation, setup, teardown, troubleshooting, and resolution of issues with AV technologies across UCLA's campus. The Senior AV Support Technician will advise the application of consultative services for faculty, staff, students, and events customers. The standards set for the consultative services will leverage their experience to create improvements on the utilization of multimedia hardware and software to ensure best-in-class AV requirements are met for planning, execution, and follow-up of live events.

 

The Senior AV Support Technician will lead innovative solutions and customer service excellence that support the operational effectiveness of a leading-edge university. The Senior AV Support Technician will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, event production, hospitality management, or a related field. (Required)

Experience working in one or more of the following fields: AV support, computer science, computer information systems or a related field. (Required)

Extensive experience supporting audiovisual (AV) technologies in a live production environment including audio mixers, cameras, lighting, and staging. (Required)

Experience providing technical customer support in a fast-paced, white-glove operational environment. (Required)

Experience with customer issue ticketing systems. (Required)

Proven experience with setup, teardown, and maintenance of audiovisual technologies in a professional customer-centric environment. (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Advanced understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. (Required)

Ability to assess campus or institutional needs for AV IT technology products and design services to meet thoseneeds. (Required)

Advanced understanding of production processes including network-based media distribution solutions, and audio, video, lighting, and stage production technologies. (Required)

High degree of knowledge of computer, media, and networking technology. (Required)

Strong written and verbal communication skills. Able to communicate ideas clearly. (Required)

Able to develop positive working relationships and a strong rapport with team members and customers. (Required)

Strong organizational skills and is able to prioritize and delegate urgent project needs using project management practices. (Required)

Strong demonstrated problem-solving skills. Able to ask questions, gather information, and make decisions with integrity. Resolves escalated issues when applicable. (Required)

Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Thinks creatively and is able to work with agility in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications, or equivalent combination of experience/training. (Preferred)

AVIXA Certified Technology Specialist (CTS) (Preferred)

Dante, AVB, Crestron NVX, or Other Networked AV Certification (Preferred)

Special Conditions for Employment

• The anticipated pay range for this position is $39.51 - $46.67 per hour; salary is dependent upon the skills and experience of the selected finalist.

  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_2344

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