Department Summary

Digital Spaces manages physical and virtual classrooms, AV/IT operations and solutions, specialized learning environments, and other learning environments (e.g., conference spaces). Digital Spaces oversees that campus spaces are suitably equipped and functional to meet the needs of the educational experience. Digital Spaces oversees the installation and long-term management of display technologies (e.g., screen displays, digital signage) across campus and UCLA event locations. Production Services includes the management of day-to-day operations of the Technical Support area for the BruinCast and Events Services teams. This team develops and implements operational and creative policies and practices to ensure smooth delivery of events and streaming productions for academic activities and conferences and events. This includes multiple campus locations including the Luskin Conference Center, Lake Arrowhead Conference Center, The Hill, and General Use Classrooms (GAC). The team is responsible for overseeing support, repair and maintenance and performance of moderate to complex equipment and software.
Position Summary

The AV Support Technician will provide technical and customer service support for live event services at the Luskin Conference Center, The Hill, Lake Arrowhead Conference Center, and other live event spaces in ITS-controlled venues. This role will lead AV support for operating setup, teardown, troubleshooting and resolving issues with AV technologies across UCLA's campus. The AV Support Technician will lead the providing of consultative services for faculty, staff, students, and events customers on the use of multimedia hardware and software and ensure best-in-class AV requirements are met for planning, execution, and follow-up of live events.

 

The AV Support Technician will drive solutions and customer service excellence that support the operational effectiveness of a leading-edge university. The AV Support Technician will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, event production, hospitality management, or a related field. (Required)

Experience working in one or more of the following fields: , AV support, computer science, computer information systems or a related field (Required)

Experience supporting audiovisual (AV) technologies, in a live production environment including audio mixers, cameras, lighting, and staging. (Required)

Experience providing technical customer support in a fast-paced, white-glove operational environment. (Required)

Experience with customer issue ticketing systems. (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Ability to setup, teardown, and operate without interruption to best-in-class service delivery and in alignment with customer expectations. (Required)

Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. (Required)

Strong written and verbal communication skills. (Required)

Able to develop positive working relationships with team members and customers. (Required)

Strong organizational skills. (Required)

Demonstrated problem-solving skills. Able to make decisions with integrity. (Required)

Able to contribute to an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Is able to work in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in one or more of: information technology, computer science, public administration, business administration, communications, or related field, or equivalent combination of experience/training. (Preferred)

AVIXA Certified Technology Specialist (CTS) (Preferred)

Dante, AVB, Crestron NVX, or Other Networked AV Certification (Preferred)

Special Conditions for Employment

• The anticipated pay range for this position is $32.09 - $37.36 per hour; salary is dependent upon the skills and experience of the selected finalist.

  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_2323

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