Scheduled Hours

37.5

Position Summary

The Manager, Support Services, will assist the Senior Manager, Support Services with managing a team of project managers, coordinators, and other administrative staff for the assigned team who play a vital role in University Advancement. The Manager reports to the Senior Manager, Support Services and will work closely with the unit leadership team to ensure the administrative team is working efficiently and effectively in supporting the unit.

The Manager will also partner with staff in Advancement Administration and other support services managers in UA to help build a comprehensive and unified onboarding, performance and development plan. The Manager helps to ensure a seamless flow of communication, training and workload management.

University Advancement strives to advance the mission of the school by creating a culture of philanthropy among alumni, students, faculty, and friends. Administrative staff will be assigned to support individual schools and programs within this team. The Manager will work closely with leaders of schools and programs to ensure the needs of the team are being met.

The Manager will help create and foster a culture of collaboration and teamwork that celebrates outcomes, builds individual and team capacity, and ensures that WashU UA is a preferred workplace.

Job Description

• Assists with managing the daily administrative activities of the team of project managers, coordinators, and administrative assistants. Helps cultivate a positive, collaborative team environment that encourages high performance, shared workload, and professional advancement within the team. Assists with bi-weekly meetings of administrative team to ensure consistency of quality and best practices being used across the assigned team.
• Strategizes and partners with leaders and officers in the assigned team to support the needs of each school or program.
• Works with the Senior Manager to expand the training and team-building program. Co-manages a collection of data, detailed checklists, templates, and instructional materials for the purpose of maintaining the highest standards of accuracy and service for initiatives, program, stewardship, and strategy officers.
• Assists with hiring and onboarding within the subvertical. Reviews applications and attends interviews. Assists with monitoring the performance of staff, attends regular meetings to provide positive direction and address concerns. Assists with annual performance reviews.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Occasional lifting (>25 lbs)

• Typically sitting at a desk or table

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelorâ™s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Administrative And/Or Office Management (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications

• Experience working in advancement in a university setting.
• Capacity to provide thoughtful counsel.
• Outstanding organizational skills.
• Ability to analyze, condense, and synthesize information provide accurate analysis and summaries.
• An active manager and coach who can challenge a team to improve performance.
• High performance standards.â‹

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Building Trust, Collaborative Leadership, Communication, Computer Literacy, Confidence, Data Analysis, Deadline Management, Detail-Oriented, High Accuracy, Interpersonal Communication, Microsoft Office, Prioritization, Project Administration, Relationship Building, Synthesize Information, Team Collaboration, Team Performance

Grade

G11

Salary Range

$53,100.00 - $90,600.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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