The Manager of End Point Client Services under general direction of the Deputy CIO, deploys and manages multiple large and complex IT projects or operations in support of enterprise level strategy. Performs limited specialized technical duties in support of enterprise-wide computing projects or operations. The Manager is responsible for leadership and direction for IT customer service and endpoint asset management for the campus. This position will lead a team of growing professionals that support the technology customer experience throughout campus. This individual will operationalize quality, efficiency, and a high level of customer service with all interactions. This individual is a self-motivated team player who effectively works with technical and non-technical customers, team members and outside individuals to achieve the goals of the unit. This position reports to the Deputy CIO.

In-office position in Stephenville Texas with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate which may include afterhours/late hours as needed; Must be able to work remotely at the request of the University.

Essential Duties and Responsibilities: 

• Manages the alignment of resources and staffing for the successful operation of the unit and achievement of Division and University mission.

• Collaborates with other System IT executive leaders and IT executive leaders to formulate effective IT policies and procedures.

• Manages IT project portfolios and the alignment of resources and staffing for the successful operation of the unit and achievement of Division and University mission, and agencyâ™s strategic goals and objectives.

• Leads a support team that provides executive consultation to the Presidentâ™s Office and associated Cabinet Offices.

• Manages centralized and embedded technical support staff in establishing relationships with the customer base to prioritize needs and identify solutions. May manage relevant IT projects to support the University and strategic plan. Engages with customers, other University offices, and vendors.

• Operationalizes the expansion of education, training, and professional development offerings related to office computing tools to grow customer technical skills and knowledge. Effectively communicates IT services and initiatives to the campus community.

• Oversees staff in leading the life cycle process of University-owned computer equipment, including procurement process for technology needs, new technology evaluation, recommendation, deployment, data backup, access to applications, support, and removal of technology from service.

• May engage with negotiations with software and hardware vendors to best meet the needs of the University, continually seeking opportunities for overall cost savings, and implements efficient processes.

• Leads staff toward the successful completion of department goals and initiatives. Challenges staff toward progression in their professional development goals, while providing opportunities for staff growth based on their strengths.

• Participates in industry research, workshops, and related continuing education activities.

• Strategically and responsibly manages resources. Recommends and presents staffing and budgeting matters effectively with the Deputy CIO.

• Coordinates policies and procedures with other IT units to ensure responsiveness, quality of service, and cost-efficiency.

• Responsible for compliance with all university, System, and state policy, security, and applicable TAC's and laws related to the management of endpoint systems.

Qualifications

Required Education and Experience:

• Bachelorâ™s degree in applicable field or equivalent combination of education and experience.

• 7 years of related experience.

Knowledge, Skills, and Abilities:

• Knowledge of word processing, spreadsheet, and database applications.

• Knowledge of strategic thinking and planning including creativity and innovation, design theory, advanced systems theory, project portfolio management, strategic change management, risk management, strategic disaster recovery and business continuity, ROI analysis, integrating solutions, leveraging strategic resources, strategic partnering, conflict management, advanced change management strategic leadership to include, developing discipline specific expertise in others, emotional awareness, enterprise-level policies, and advanced budgeting.

• Strategic Industry related skills including in-depth knowledge of the global IT industry and trends, advanced knowledge of IT security regulations, and advanced knowledge of emerging IT industry issues.

• Ability to multitask and work cooperatively with others.

• Excellent written communication, analytics, interpersonal, and organizational skills.

Preferred Qualifications:

• Excellent written and communication skills and a thorough understanding of the computer field, the university environment, and the range of customers of IT.

• Excellent organizational, project management, interpersonal communication, and leadership skills.

• Holds general knowledge of information technology trends and practices and endpoint management.

Salary

Commensurate with experience

Salary Range

The target base annual salary range is $71,204 to $94,487 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:

• Create a Job Alert for Similar Jobs
  

  About Tarleton State University

  Tarleton’s VisionTarleton State University will be the premier comprehensive regional university in the nation, dedicated to education, service and research. It is committed to being a university of opportunity for all students and believes it has a responsibility to drive regional innovation and job creation for all graduates.About Tarleton State UniversityTarleton’s innovative and transformative approach provides more than knowledge. Through real-world experiences and effective teaching, research, scholarship and service, students gain the know-how for promising careers, no matter their field of study.Tarleton has evolved into the near-perfect model of size, academic scope and affordability. Founded in 1899 and part of The Texas A&M University System since 1917, it combines the resources of a major public institution — more than 100 undergraduate and graduate degree programs, cutting-edge academic facilities, faculty experts — with its own brand of personal attention, history and community to be a first-choice destination for students across North Texas and beyond.Students can choose to study in one of seven colleges — Agricultural and Environmental, Business Administration, Educ...ation, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.The primary campus is in Stephenville, which consistently ranks as one of the best small towns in America. Additional locations are in Fort Worth, Waco, Midlothian and Bryan, complemented by a fully online Global Campus.Students come to Tarleton from around the world, representing some 30 countries and nearly every state in the U.S., and leave as moral, ethical thinkers with civility and integrity who contribute meaningfully to a global society.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Students may select areas of study from six colleges: Agricultural and Environmental Sciences, Business Administration, Education, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.More than 60 bachelor's programs and 30 graduate degrees, featuring doctoral studies in educational leadership, have led more than 13,000 students from 45 states and more than 20 foreign countries to make Tarleton State their collective choice for a college education.Tarleton's research centers are daily searching for solutions to global problems. For instance, the Texas Institute for Applied Environmental Research conducts analyses to address environmental issues facing the state and nation, while the Southwest Regional Dairy Center, using an almost $1 million grant, is working on ways to turn animal waste into a viable energy source.Tarleton's blueprints for a brighter-than-ever future include a new applied sciences building with engineering laboratory space on campus in Stephenville, a new academic building on the university's planned 80-acre Fort Worth campus near Chisolm Trail Parkway, and $24 million in upgrades and improvements to the institution's venerable Memorial Stadium.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

  Show more

  Show less

  Connections working at Tarleton State University
  More Jobs from This Employer

  https://jobs.magazine.org/jobs/20761401/manager-of-end-point-client-services
  Return to Search Results