Job ID: Location: Main Campus - UCR Schedule: 8AM - 5PM Category: Information Technology Salary: $77,026 - $116,510 Full/Part Time: Full-time(100%) Organization: Info Technology Solutions Department: Rebecca Hutchins Application Deadline: Open Until Filled
Position Information: The Client Services Technician will primarily be responsible for the day to day management of campus device management systems that includes, but is not limited to, application management for Windows, MacOS, and iOS devices, new device deployment, and troubleshooting of our management systems and workflows. This position will also serve as the first tier of support for tickets related to Secured Device Services while proactively monitoring and providing metrics for reporting purposes for various security vulnerabilities. The Technician will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help manage various types of hardware the campus oversees. Incumbent must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. This position will work alongside the Configuration Analyst and their manager to determine the best course of action and provide guidance as needed.
This position is classified as hybrid with three days remote (M,W,F) and two days on-site at UCR (Tu, Th).
The full salary range for the Client Services Technician is $36.89 - $55.80 per hour. However, the pay scale for this position is up to $36.89 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Requirements: Requirements
Educational Requirements
Bachelor's degree in related area and/or equivalent experience/training.
Required
Experience Requirements
Minimum of 2 years of experience in a desktop support role.
Required
Minimum of 1 year of experience in a System Administrator role.
Preferred
Special Conditions Special
Occasional travel for university related business meetings, conferences and/or professional development.
Required
Must pass a background check.
Required
Travel Outside of Normal Business Hours
Required
Minimum Requirements
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
Demonstrated knowledge of computer security best practices and policies.
Knowledge of the design, development and application of technology and systems to meet business needs.
General knowledge of other areas of IT.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Understanding of system performance monitoring and actions than can be taken to improve or correct performance.
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration.
Demonstrated understanding of how system management actions affect users and dependent/related functions.
Advanced knowledge of how to apply technologies and systems to meet business needs.
Ability to write technical documentation in a clear and concise manner.
Demonstrated ability to provide outstanding customer service to the UCR campus community (students, faculty, and staff), which includes users with diverse needs and a various levels of technical understanding (from low to high).
Additional Information: Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
General Information SYS ADM 2 TX 004698 Rebecca Hutchins Lily Barger
Department Custom Scope The Client Services Technician will primarily be responsible for the day to day management of campus device management systems that includes, but is not limited to, application management for Windows, MacOS, and iOS devices, new device deployment, and troubleshooting of our management systems and workflows. This position will also serve as the first tier of support for tickets related to Secured Device Services while proactively monitoring and providing metrics for reporting purposes for various security vulnerabilities.
The Technician will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help manage various types of hardware the campus oversees. Incumbent must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. This position will work alongside the Configuration Analyst and their manager to determine the best course of action and provide guidance as needed.
Key Responsibilities: Key Responsibilities DescriptionPercent Time
Manages systems and services for a facility or portion of a facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, databases, utilities and web-related tools. Implements system rollouts. May perform basic networking tasks to interconnect servers or components of clusters for communication.
35%
Implements system enhancements, such as software, hardware and network configuration, updates and installations for projects or services with moderate scope.
20%
Writes and executes moderately complex scripts in support of systems management, log analysis and other system administration duties for multiple systems.
15%
Assists with execution of security controls to prevent unauthorized access to networked resources. Administers security policies to control system access. Configures system security to meet specific needs.
10%
Work with Security Office to collaborate on security requirements/configurations for all devices to mitigate security vulnerabilities.
10%
Document and report out on findings using project management tools, metrics and other means.
