ACPE,Inc.seekstoemployanexperiencedData/ITSupportSpecialist.Thisisafulltime,permanent, exempt position. This role is a hybrid position with expectation of in-office days and travel as deemed necessary (typically less than 10%). The successful candidate will reside in the Atlanta metropolitan area.
Job Description: The Data/IT Support Specialist is responsible for supporting and maintaining the business applications, data, and technological infrastructure within ACPE.
This individual regularly assesses ACPE's technological needs, serves as primary administrator for customer relationship system(s), troubleshoots and fixes problems, evaluates new technologies and systems, and implements recommended and approved solutions. The Specialist serves as the main point of contact and manages the relationships with technology vendors and consultants.
A successful candidate will hold advanced knowledge of Nimble AMS, Microsoft Share Point, and similar discipline-specific software.
ESSENTIALRESPONSIBILITIES
IT Support:
Maintain routine consultation with Nimble AMS (the Association's database) representatives for the optimal use and operation of the system.
Oversee the Microsoft Share Point platform including but not limited to:
Establishing user accounts, creating and controlling access to document libraries/portfolios, and setting designated permissions.
Performing regular maintenance on the platform, servers, and
Providing end-usertraining; troubleshooting and resolving issues (i.e. password resets).
Staying up to date with relevant developments and performing appropriate
Reviewing usage and activity reports to perform adjustments and ensure optimized user-experiences.
Assist with managing business software licensing and users for all ACPE technology
Monitor hardware and software technology inventory use and upgrades required; research latest technology and provide recommendations for IT infrastructure improvements to the Director of Communications and IT.
Monitor and proactively improve the health and security of ACPEtechnology environments (e.g. coordinating staff security training, email phishing simulations, and Microsoft 365 security improvements).
Provide users (i.e., staff, members, and contractors) with on- and off-boarding IT
Manage relationships with all technology vendors and
Monitor and assist with general IT support tickets where
Other duties as assigned to meet organizational
Data Management Support:
Lead collaboration to capture organizational metrics for routine reporting and
Conduct regular reviews/clean-ups of all housed data for accuracy and
Manage and ensure all requests are completed in accordance with data privacy
Perform data retrieval and backup procedures to prevent data
EXPERIENCEANDSKILLS
Five (5) years of professional experience in IT and application administration OR a Bachelor's degree with three years of IT experience
At least two (2) years of experience as a Share Point and Nimble/Salesforce administrator preferred.
Excellent project management and documentation skills with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and upwards, and attend to detail. A documented history of successful project completion.
Strong data analysis, management, and cleaning skills including experience with and ability to use various analysis tools like MS
Strong verbal and written communication skills, with ability to communicate effectively at all levels of the organization. A demonstrated ability to understand and articulate complex
Ability to assess and convey the impact of new requirements of ACPE platforms and all upstream and downstream applications, systems, and processes.
Strong interest, understanding, and ability to quickly master new
Experience with nonprofit processes
Creative and analytical thinker with strong problem-solving
Proactive, positive attitude with orientation toward teamwork and
Commitment to ACPE's mission, vision, and goals and a desire to advance the organization's impact on the field through use of technology.
WORKING CONDITIONS
Hybrid; Full-time, Exempt with benefits administered by Emory University
Occasional travel, evening and weekend meetings/events including, but not limited to, ACPE Annual Conference, ACPE Psychotherapy events, and ACPE leadership meetings.
This position requires sitting (90%), standing (5%), and walking (5%). Occasionally requires lifting materials of ~20 lbs.
About ACPE: The Standard for Spiritual Care & Education
ACPE: The Standard for Spiritual Care and Education
We are an affiliate of Emory University for human resources. All ACPE team members are employed through Emory University and eligible for all Emory University employee benefits in keeping with Emory's employment policies. To apply for our positions, please visit: https://hr.emory.edu/careers/index.html