In partnership with the StudentLink Management Team and Social Media Team, this position is responsible for all visual aids including still photographs, videos, and digitally created images. These visual aids can be used in digital platforms (websites, TV ads, social media accounts, etc.) and in print publications (newspapers, magazines, banners, promotional items, etc.). The incumbent will work in tandem with the Senior Operations Manager and the other members on the team to ensure a smooth delivery of social media, communication, and outreach contents and fulfillment of projects. The incumbent will also plan, execute and assist in social events. Serve as a â˜Tier 2â™ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (âœHome Officeâ). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.

Required Education:
Bachelor's Degree

Required Experience:
2+ years experience in graphics and video design for social media, digital pictures or the equivalent combination of education and experience. Experience with digital and video editing software (e.g. Canva, InDesign, Adobe Premiere). Experience working in student services areas such as financial aid, bursar, registration principles and practices, or an equivalent combination of education and experience

Preferred Experience:
Change management experience including the ability to understand business requirements.

Required Skills, Knowledge and Abilities:
Strong understanding of design and branding as related to development of marketing materials. Demonstrated proficiency with Microsoft Office, specifically Excel, Access and PowerPoint. Strong attention to detail. Ability to review and analyze key external trends and influences from a wide range of information used to support the development of sourcing plans. Strong critical thinking and reasoning skills. Excellent written, verbal, and interpersonal skills. Demonstrated ability to work proactively, independently, and to maintain accountability for oneâ™s work product.

Preferred Skills, Knowledge and Abilities:
Demonstrated ability to understand multiple and diverse stakeholder groups.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,975.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

PI249737600

About New York University

New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life

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