Workday Functional Lead: Curriculum, Scheduling & Registration

The Workday Curriculum, Scheduling & Registration Business Functional Lead serves as a Workday Student functional expert within the Office of the University Registrar (OUR). This is a leadership role partnering with a cross-functional team working on the university’s Workday Student implementation project. The Curriculum, Scheduling & Registration Lead understands academic policy related to, and has in-depth knowledge of, program and course components and requirements, including procedures and processes for proposals and approvals. This leadership position has experienced knowledge in the management of course and classroom scheduling procedures and processes, which includes: prior course and course section configuration and data structure, new course and section creation, cancellations, edits, co-requisite and pre-requisite checking, managing course equivalencies, co-offerings, and course scheduling requirements (including classroom locations, meeting patterns, and instructors) and the operationalization of these processes in a student information system. The incumbent also possesses demonstrated expertise in systems configuration and the management of functions (student eligibility to register, registration appointments, add/drop, special populations registration, registration charges, student waitlisting, etc.) associated with student course registration. In summary, the incumbent oversees all processes related to the design, configuration, and testing of curriculum information management, course and classroom scheduling, and class registration workstreams in partnership with the Workday Analysts in the university’s Division of Information Technology (DIT) and with Huron implementation consultants. 

This vital role is a key decision maker in OUR that navigates inter-departmental operations, leads cross-functional requirements discussions, and liaises with the university’s Workday project team (Elevate), analyzing and conveying business needs and requirements. In particular, the Curriculum, Scheduling & Registration Lead must critically analyze and assess proposed future state process designs, and discuss and consult with, and counsel, OUR to enable decision-making. This role bridges functional and technical teams to ensure alignment between business requirements and technology solutions. This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of university services. Following Workday Student implementation, the incumbent will continue as a permanent, full-time, position, and serve as a member of the OUR leadership team in providing post-implementation leadership and support to Office staff and stakeholders—the position will evaluate system upgrades, operationalize changes, support configurations, lead continuous process improvements, collaborate with DIT, and provide guidance as a Workday Student OUR expert.

  Seven (7) years’ experience managing academic support services and procedures in a higher education setting in a homegrown or an Enterprise Resource Planning (ERP) system.

Knowledge, Skills and Abilities: 

• Knowledge of federal, State, agency, and university policies, and operational processes and procedures for a university’s Office of the Registrar, particularly in programs and course approval processes, course and classroom scheduling, and course registration. 
• Experienced knowledge of institutional structure (Colleges, Departments, etc.) and program, course, and registration functionalities’ operationalization in a student information system.
• Adept at working with campus stakeholders (including faculty, staff, Department Chairs, and administrative teams) to facilitate course and classroom scheduling, and student registration.
• Demonstrated experience leading system or technology implementation initiatives, including project management, team building leadership, and staff supervision. 
• Demonstrated expertise in the use of office productivity applications such as Visio, Google Workspace, Lucidchart, or Smartsheet. 
• Experience in data analysis, reporting, and visualization, including the use of tools such as Excel, SAS Enterprise Guide, Tableau or other Business Intelligence platforms.
• Excellent oral and written communication, interpersonal, planning, organizational, negotiation, and customer satisfaction skills are required to partner and work with various internal and external stakeholders in the implementation of a student information system. 
• Ability to prepare and present ideas, information, and training clearly and concisely verbally, in writing, and in presentation mode. 
• Ability to develop highly collaborative working relationships with a broad constituency in a professional and courteous manner. 
• Ability to lead groups through a decision-making process to arrive at mutually agreeable conclusions. 
• Ability to translate consensus into planned action. 
• Demonstrated ability to make administrative/procedural decisions, direct complex projects, meet deadlines, assign tasks, track accomplishments, and meet established goals and objectives. 
• Ability to understand possible impacts of changes to a highly integrated system, determine the depth and breadth of testing necessary to minimize risk of system changes, and execute and record results of testing. 
• The possession of analytical abilities, critical thinking, and problem-solving competencies to support issues resolution. 
• Demonstrated ability to adapt and evolve in a changing role over time. 
• Knowledge of managing student records and regulatory requirements, including the Family Educational Rights and Privacy Act (FERPA) and national higher education standards related to curriculum management, course scheduling, classroom scheduling, and student registration.]
• Ability to prioritize and manage multiple tasks and deadlines, with exceptional attention to detail, accuracy, and follow-up and follow-through.

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