Event Technical Support Service Manager

Event Technical Support Service Manager (Onsite)

*No Visa Sponsorship is available for this position.

About CIT's Video Engineering and Event Services

CIT's Infrastructure division provides the foundational technology, expertise, and support to enable Cornell's mission in all its complex manifestations.

CIT's Video Engineering and Event Services team provides infrastructure, applications, and services that enable omnichannel delivery of the university's teaching, research, and outreach missions.

The Opportunity

The Event Technical Support Service Manager works within the Video Engineering & Event Services department, a team of audio-visual engineers, service owners, technicians, and media producers. This team supports audio-visual applications, infrastructure, and services across the university including the Event Technical Support service, CUView Digital Signage, AV Consulting, Zoom, and Kaltura video streaming.

In addition to IT service management (ITSM) responsibilities, the service manager engineers audio-visual distribution solutions for events, provides consultative services to campus customers, provides audio-visual support for some executive offices and meeting spaces, and coordinates technology support for Commencement Week, Reunions, New Student Convocation, Trustee Council Annual Meeting, Winter Recognition Ceremony, and other special events such as inaugurations or dignitary visits.

Key responsibilities include:

• Provide technology coordination and consultation for University events.
• Act as Service Manager for the Event Technical Support and Media Production (ETSMP) service.
• Design and implement systems for event support.
• Provide Audio-visual support for executive offices and meeting rooms.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

Required Qualifications:

• Bachelor's degree or equivalent combination of education and formal training with a minimum three (3) to five (5) years of experience in high profile event support and video streaming.
• Experience designing and field implementation of complex audio-visual signal distribution systems used for video streaming, broadcast, web conferencing, and local presentation.
• Demonstrated ability to communicate and coordinate effectively within an enterprise IT organization.
• Demonstrated ability to manage multiple simultaneous priorities, strong customer service drive, and excellent written and verbal communication skills.
• Possess creative and effective problem-solving skills, including the ability to manage customer interactions and respond to problems with tact, patience, and professionalism.
• Ability to work a variable schedule including extended work times during the lead-up to and through live events that occur during university operating hours and evenings, weekends, and holidays.
• Proficiency using MS Office 365, including Excel, PowerPoint, Outlook, and Teams.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

*A cover letter and resume are required for further consideration for this position.

*No Visa Sponsorship is available for this position.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

Preferred Qualifications:

• Knowledge of overall enterprise IT service portfolio.
• Experience with media production, Adobe Creative Suite, microphone technique, sound reinforcement, videography, shot composition, remote pan, tilt, zoom (PTZ) cameras, hard camera operations, and video editing.
• Avixa CTS certification.
• Experience with live streaming applications such as Live Stream Studio.
• Experience with web conferencing applications such as Zoom.
• Experience with firewall management.

What We Offer

Rewards and Benefits

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.