Director of Communications and Change Management - Office of Public Health
Washington University in St. Louis
Application
Details
Posted: 07-Sep-24
Location: St. Louis, Missouri
Type: Full-time
Salary: Open
Internal Number: JR84328
Scheduled Hours
37.5
Position Summary
Develops and leads a strategic, data-driven approach to key communications initiatives in support of enhancing the reputation and growth of the school, ranging from media relations and digital outreach to development communications and recruitment campaigns.
Job Description
Primary Duties & Responsibilities:
Strategic Communication Planning
Develops and implements a strategic communications plan to increase the national and international visibility of scholarly achievements, faculty thought leaders and new academic initiatives.Â
Guides leadership in developing and implementing a strategic communications plan in support of the priorities, objectives and academic planning.
Develops executive communications materials and/or communications plans as needed.
Works closely with the Dean of the School of Public Health and Associate Dean for Strategic Initiatives and Chief of Staff in planning the agenda, goals and related materials for special outreach and/or academic meetings as needed.
Oversees the development of internal communications.
Oversees the development of external communications.
Develops and implements strategies for science and research communications to nationally and internationally position the SPH as a leader.
Develops and implements key development communications.
Oversees photography, videography and other multimedia content development.
Coordinates with Director of Admissions and Recruitment on student recruitment marketing/communication plans and tactics.
Advises on science communications and helps ensure strong collaboration between units.
Oversees the development of impact reporting for annual communications and targeted campaigns.
Generates and analyzes data, to evaluate marketing and communications efforts, to support the work of accreditation, and to inform ongoing planning.
Collaborates with other staff leads on the dissemination and communication of information to departmental leadership in order to support and promote a culture of informed, data-driven decision-making at all levels.
Digital Platform Management
Oversees the planning and implementation of strategic messaging across print, web and social media communications; including the schoolâ™s website and social media channels.
Develops, directs, and oversees digital delivery systems related to online appointment scheduling, student/constituent communication systems, content management systems, and analytics.Â
Develops and manages all data collection efforts for online forms, document solutions, and digital workflow processes for school.
Facilitates webinars for school.
Change Management
Responsible for creating change management strategies and plans that maximize employee adoption and minimize resistance for a variety of organizational transformations.
Creates and executes tailored change management plans to accommodate the needs of all stakeholder groups impacted by the change and move the organization through the ADKAR transition.Â
Identifies metrics and vehicles to measure performance and progress of engagement, readiness, and adoption. Analyzes feedback for trends, insights, and opportunities for improvement.
Documents and creates solutions for identifying, tracking, and analyzing issues that arise as a result of change implementation including response strategies.
Works closely with Dean and Associate Dean for Strategic Initiatives and Chief of Staff to ensure alignment with project/program change management plans.
Manage Communications Staff
Creates SPH Communications organization, building out the needed human and system resources for effective communication.
Oversees hiring, training, development, motivation, and management of staff including employee performance review and maintenance of staffing plans.
Develops and implements policies, systems, and procedures that foster a positive culture and maximize cross-functional collaboration.
Ensures staff understands and participates in the development of communications strategy.Â
Other Functions
Develops strong relationships and collaborate with key team members in MarComm and Communications teams in the other schools.
Performs other duties as assigned.
Working Conditions: Job Location/Working Conditions
Normal office environment
Ability to move to on and off-campus locations
Physical Effort
Typically working at a desk or table
Repetitive wrist, hand or finger movement.
Equipment
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelor's degree
Certifications:
No specific certification is required for this position.
Work Experience:
No specific work experience is required for this position.
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Master's degree
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
Relevant Experience (6 Years)
Skills:
Brand Strategy, Change Management, Creativity, Critical Thinking, Customer Relationship Management (CRM), Editing Process, Employee Development, Higher Education Public Relations, Interpersonal Effectiveness, Marketing, Media Relations, Public Relations (PR), Stakeholder Partnerships, Strategic Communication Management, Strategic Communication Planning, Strategic Initiative, Team Supervision, Thought Leadership, Writing
Grade
G14
Salary Range
$75,200.00 - $128,800.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.