The Front of House & Events Manager reports to the Audience Services Manager. This position shares the responsibility for all aspects of managing the audiences in the Carlson Family Stage & the Best Buy Theater including providing a safe, comfortable and welcoming environment for a wide variety of people. This individual must enjoy and be comfortable working in a venue with a wide variety of presentations at various days and times. This position also manages events within all public & private spaces.
This is a 100%, 12-month continuing Civil Service position (job code 8422EV, Campus Operations Pro 2-Event Management).
JOB DUTIES:
House Management (65%):
Lead the Front of House staff and volunteers in the Carlson Family Stage & the Best Buy Theater.
Recruit, hire, train and onboard paid ushers.
Schedule and approve payroll for paid ushers.
Coordinate with visiting companies, Box Office, Stage Management, Concessions & Merchandise sales to guarantee communication and planning is accurate, updated, and consistent.
Lead a security team during on stage performances & events.
Maintain the arrangement and appearance of public spaces, including study lounges.
Secure and coordinate accessibility services including ASL, Audio Description, Captioning as well as Slido, a communication website.
Serve as a Digital Front of House for online events.
Serve as a liaison among multiple departments to guarantee the highest quality of customer service in a safe, clean, and unique environment.
Work with Stage-Management, Box Office, and Front of House staff to activate the running of the show or event. (AKA âœCalls the Showâ).
Collaborate with other Northrop staff members to research, create, implement, and evaluate a comprehensive organizational customer service program.
Event Management (30%):
Serve as the Event Coordinator and/or assist in creating & executing floor plans of spaces used for private events, receptions, meetings, lectures.
Ensure floor plans, event timetables and specific information are shared with internal and external individuals including catering management & staff.
Lead a team to physically set up tables, chairs, podiums, and signage prior to events and restore rooms at the end of events.
Provide general support by assisting to coordinate guests, faculty, staff, and students using spaces throughout the Northrop building.
Other (5%)
Provide staffing support at Northrop events and performances, as necessary.
Serve on Northrop Employee Committees on a rotating basis, representing the Front of House Department and serving as an advocate while accomplishing the committee goals.
Assist in all deliveries and pickups to and from Northrop.
Perform other duties as assigned n contributing to the mission of Northrop.
WORK MODE: Hybrid work mode on site and remotely (specific days/times on site required)
WORK HOURS: 40 hours/week with some overtime possible; variable including weekdays, weekends, and evenings.
WORK DAYS: Variable, Sunday to Saturday with flexible days off
SALARY RANGE: $49,000-$53,000
REQUIRED QUALIFICATIONS:
Bachelorâ™s degree and two or more years of combined experience working in a public venue and or theater with customer service as a focus or a combination of related education and work experience to equal six years
Ability to work on your feet in a multi-level building using stairs; use of a 2 way radio; and lift up to 50 lbs;
Experience in recruiting, hiring, training, and evaluating paid & volunteer ushers.
Experience/proficiency in Microsoft Word, Excel, Access, and Google Suite
Strong organizational skills and extreme attention to detail.
Proven skills in making decisions, and self-directing work activities; responding to internal and external constituents, establishing positive working relationships, and responding in a timely manner to all.
Experience coordinating medical emergencies, facility evacuations, patron issues involving the Police & Fire Departments.
Ability to de-escalate or reduce the intensity of a conflict or potential physical situation.
Experience managing confidential materials and information with sensitivity and discretion,
Effective communication skills and experience interfacing with a wide range of professionals, students, staff, faculty, artists, agents, promoters, patrons, donors, and others in an outgoing and friendly manner.
PREFERRED QUALIFICATIONS:
Experience in a performing arts-related organization
Experience in customer service in a hospitality venue
Experience working with student employees
Trained in AED and CPR
Possess a calm demeanor and professional image with excellent customer service, verbal and written communications skills
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.