The Office of Government and Community Relations (GCR) at Tufts University plays a crucial role in cultivating, fostering, and managing relationships with our host communities: Boston, Grafton, Medford, and Somerville. Our mission is to cultivate and sustain positive relations through partnerships that align with the goals of both the university and our host communities, ensuring mutual benefit.

As the primary liaison between the university and its surrounding communities, GCR engages with neighbors, government officials, public schools, nonprofit organizations, and other key stakeholders. Our department addresses resource requests, resolves community concerns, and seeks opportunities to build strong, collaborative partnerships.

GCR also supports and advises various university schools, departments, and divisions in their interactions and programs that benefit our host communities. We manage multiple communication channels that strengthen ties between the campus and the community. Our commitment to being a responsible neighbor and mission driven organization guides all our activities.

Under minimal supervision, the Administrative Coordinator performs advanced and diverse administrative duties for the department, serving as a vital resource for students, faculty, staff, and other constituents. The Coordinator will provide expert guidance on departmental policies and procedures and university resources, often communicating on behalf of senior management to explain or disseminate information. Key responsibilities include:

Database and Systems Management: Oversee and maintain the office’s Salesforce Customer Relationship Management (CRM) database and digital file systems, ensuring data accuracy and integrity. Manipulates and audits data or requests from other sources for reports and analysis.

Calendaring: Coordinates multiple calendars and schedules complex meetings and logistics that may include external groups/constituents.

Operations: Supports daily operations of department, monitoring space, facility and supply needs. Evaluates workflow, productivity and customer service.  Coordinates services from university departments to ensure technology, facilities, procurement and other needs are met.

Frontline Communication: Manage the department’s phone lines and general inbox, responding to inquiries promptly, resolving when possible, or directing them to the appropriate staff members as necessary.

Event Coordination: Plan and execute complex logistics for meetings and special events, including booking spaces, coordinating equipment rentals and layout, catering, managing invites and RSVPs, and liaising with community partners, internal departments and vendors. Attends department sponsored meetings and support key logistics including, but not limited to set-up, check in, and event break-down.

Administrative Support: Produce, proofread, and edit sophisticated reports, documents, and spreadsheets. Support data collection and recording efforts of the department.

Financial Support: Provides support for sponsorship request program and grant administration, requesting checks and monitoring grant applications, awards and denials.

Project Management: As assigned, lead departmental projects and programs, including developing program materials, updating web content, and enhancing the department's digital presence. Tracks project timelines and deliverables.

Basic Requirements:

• High school education and 5+ years of administrative experience or college degree and 3+ years of experience. Advanced knowledge of Microsoft office suite
• Administrative or office support experience
• Strong organizational, interpersonal and communication skills (written and verbal)

Preferred Qualifications:

• Excellent customer service or constituent relations skills
• Demonstrated ability to be detail-oriented and handle multiple projects concurrently
• Flexible approach to work, positive attitude, enthusiasm for relationship building
• Experience with a constituent database or customer relationship management (CRM) system such as salesforce
• Experience in higher education, government relations, non-profit, or municipal settings a plus

Special Work Schedule Requirements:

• Occasional travel between campuses and occasional weekend responsibilities.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at [email protected]. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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Connections working at Tufts University