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Simons Foundation

New York, New York

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Society of General Internal Medicine

Old Town Alexandria, VA (&hybrid)

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Confidential

Arlington, VA

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Electrical Apparatus Service Association (EASA)

St. Louis (possible remote)

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Public Risk Management Association

Alexandria, VA

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Tax Executives Institute

Washington, DC

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Pet Industry Distributors Association

Remote

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American Physical Therapy Association

Alexandria, VA

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American Physical Therapy Association

Alexandria, VA

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Central Electric Power Cooperative Inc.

Columbia, South Carolina

The American Society of Nephrology

Washington, DC, D.C.

California Department of General Services

West Sacramento, California

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American Academy of Sleep Medicine

Darien

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SME

Englewood, Colorado

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Truckee Tahoe Airport District

Truckee, California

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Anywhere, United States

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Desert Control Americas Inc.

Maricopa, Arizona

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The Seattle Times

Seattle, Washington

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American Physical Society

Remote

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Gerontological Society of America

1101 14th Street NW, Washington DC 20005

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American Physical Therapy Association

Alexandria, VA

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Inland Power & Light

Spokane, Washington

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National Asphalt Pavement Association

Greenbelt, MD

South Dakota State University

Brookings , South Dakota

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Manager, Customer Support (Operations)
Department SummaryCustomer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the "front door" for ITS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries. Provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Enables service excellence and a spirit of continuous improvement monitoring key performance factors such as customer satisfaction and customer service throughput and implement


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