This position will provide excellent customer service and problem resolution in a high-volume environment. Resolves inquiries by phone, in person, and by email communication with students, families, staff, and other parties. Counsels parents and students in the areas of financial aid, billing, and registration and provides a referral to other offices as needed. Serves as the Veteran Certifying Official for the University and Coordinator within the One Stop.
This position is approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.
One Stop Coordinator Provides front-facing customer service for the Office of the Bursar, Office of Student Financial Aid, and Office of University Registrar. Provides support for University outreach to targeted populations. Processes registration forms and academic records such as Independent Study forms, schedule changes, and enrollment verification requests. Delivers presentations to students, parents, University staff and to the external community on topics related to billing, financial aid, and registration. Completes other duties as assigned.
Veteran Certifying Official Coordinate/Oversee the University Military Affiliated Group and Student Veterans Association. Ensure the University maintains its military awarded status such as the Purple Star Award through timely submission of applications. Serves as the first contact to students and the university community in the areas of residency in relation to the use of veteran's benefits. Keeps current with Federal, State, and University policies, procedures, and regulations in compliance and coordination with Veteran Affairs Serves as the Veteran Certifying Official for the University. This includes using professional judgment in the review and administration of benefits, essential reporting, and collaborating on a communication plan. Counseling Veterans and Military Affiliated Students on the use of benefits and services provided at the University. Completes other duties as assigned.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Bachelor's Degree, or Associate's Degree with at least two years of experience working full or part-time in a customer-related field, or at least four years of experience working full-time in a customer-related field.
Previous experience in working with military-affiliated students. Experience with conducting reviews and making eligibility determinations of veteran benefits for students. Demonstrated knowledge of the federal veteran programs, eligibility and reporting requirements. Student financial aid or registration or student accounts/billing experience in a higher education setting. Demonstrated project management and public speaking skills.
Knowledge, Skills and Abilities
Ability to serve customers graciously, quickly and accurately. Excellent oral and written communication skills. Ability to communicate and interact effectively with people of all ages and diverse backgrounds. Must be able to attend functions off campus and work evening and weekend hours as needed; some travel may be required.
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”