Associate Director - Residential Dining Operations
Montana State Unviersity
Location: Bozeman, Montana
Type: Full Time
Salary: $96,659 annually
Internal Number: VA24-233
Culinary Services is looking for an experienced leader for our 2 residential dining halls, the bakery operation, and the division’s custodial team. Will you be the next Associate Director of these world class food operations at MSU?
Culinary Services Division (CSD), a division of Auxiliary Services, provides meals and specialty beverages for over 18,000 customers daily and is an integral part of campus life and the overall college experience. CSD proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax. The division is comprised of 2 residential dining halls, a commissary kitchen, several retail operations including 4 coffee shops, Chick-fil-A, the Union Market and Bobcat Grill, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery, and the Farm to Campus Program.
The 2 dining halls serve over 10,000 meals per day operating a total of 7 days a week from 7am – 10pm providing breakfast, lunch, dinner, and all day snacking. Specialty dinners are served multiple times a month highlighting Farm to Campus, holidays, other special events, and student/parent recipes.
Reporting to the Culinary Services Director, the Associate Director – Residential Dining provides senior-level leadership and direction for 2 residential dining halls, the bakery operation, and the CSD custodial team to consistently achieve high quality food and beverage production and service.
Ensure that systems are in place and are being assessed regularly to provide the best service possible at the 2 residential dining halls, the bakery operation, and the CSD custodial team. Systems to include: front of house and back of house operations, human resources, sustainability initiatives, and budgets/financial activities. Ensures compliance is being maintained in accordance with policies and procedures of associated systems.
Active participation in the CSD Leadership team to develop, implement and maintain a comprehensive culinary program, departmental standard operating procedures, and departmental short and long term goals.
Direct supervision of 1 Senior Executive Chef, 3 General Managers and 1 Custodial Supervisor II (hiring, training, evaluating, etc) and oversight and senior-level supervision of department’s human resources – up to 155 full-time culinary staff and up to 620 students/temporary employees.
Sets and evaluates staffing short-term and long-term goals as they relate to hiring, training, scheduling, professional development, and evaluation of all levels of staff.
Maintain effective and collaborative relationships with relevant members of the university and greater community to include University Student Housing, Dean of Students Office, Legal Counsel, University Police, Safety & Risk, University Facilities Management, Gallatin College, and other campus partners.
Collaborates with University Student Housing on marketing plans for housing and dining as they relate to recruitment and retention of students. Regularly analyzes outcomes of marketing strategies.
Assists CSD leadership team in directing the division’s outreach efforts including MSU Friday, Catapalooza, Orientations, etc. On behalf of the division, presents at events as needed.
Evaluates and strengthens residential dining’s customer service initiatives in support of the university’s commitment to service excellence. Regularly interacts with staff, students, and other customers to network and gather feedback about the operations.
Active participation in development and maintenance of operational budgets and the Housing/Dining Repair & Replacement (R&R) budget.
Oversees a variety of fiscal management activities including: invoicing and billing for the areas, compliance with money handling and reconciling, compliance with purchasing rules, regular reporting, etc.
Provide large and small project management direction inclusive of oversight of facilities maintenance, immediate and deferred needs, and new construction.
Oversees food and dry goods contracts. Ensures compliance with contracts per policies and procedures.
Coordinates with their management team to identify and set short and long term production, budgetary, sustainability and Farm to Campus goals. Ensures goals align with the Director’s vision for the division.
Oversees the custodial efforts for all CSD areas to ensure clean and sanitary facilities.
Ensures that inventory tracking and usage systems are in place and compliance is being maintained throughout all areas.
Coordinates and executes all summer conferencing contracts for the dining halls.
As a member of the CSD Leadership Team, responds to immediate and critical student and customer concerns.
Assists in day to day activities as needed.
And actively participates as part of the team while performing other duties in support of the Enterprise’s mission.
Bachelor’s degree in business, the hospitality management/culinary arts field, food service management or related disciplines plus significant experience managing a multi-unit/large volume food service operation, or an equivalent combination of relevant education and experience.
Demonstrated experience successfully executing and maintaining strong business practices, human resource management, marketing, policy and procedure formulation, and compliance management.
Demonstrated operational understanding of the systems necessary to successfully operate a comprehensive large-scale/high-volume food operation.
Demonstrated skill in fiscal management to include food, labor, and inventory controls.
Proficient experience using computers and various software packages.
Montana State University Mission - Montana State University, the state's land-grant institution, educates students, creates knowledge and art, and serves communities by integrating learning, discovery and engagement.
Montana State University Vision - Montana State University is as remarkable as its setting. Created as a land-grant institution, it is a welcoming, adventurous community of students, faculty and staff distinguished by its commitment to address the world's greatest challenges. The university energizes individuals to discover and pursue their aspirations. It inspires people to engage with the university to improve the human prospect through excellence in education, research, creativity and civic responsibility.