The purpose of this job is to serve our members, customers, and co-workers.
The Program Specialist works with the Learn Management Team to manage the operational aspects of educational programs and publishing content acquisitions, including those targeted to early careerists and with an emphasis on diversity, equity, and inclusion. This includes program, faculty, and author management functions, select manuscript intake, marketing coordination, Zoom logistics and session hosting, data collection and analysis, and attendee support.
ACHE is a hybrid work environment, requiring 2 days per week in our Chicago loop office.
Program Delivery Activities 70% of Time
In collaboration with the Learn Management team, executes the delivery of educational programs for early careerists and diverse healthcare leaders from inception to feedback. This includes theme development, interaction with faculty, marketing communications, monitoring event budget, program materials review and preparation, assessment administration, and tracking and reviewing evaluations and program outcomes.
Coordinates the scholarship application efforts to implement the Career Accelerator Program, designed to help grow early-to-mid-career diverse healthcare leaders.
Provides project management support to implement and monitor event promotional campaigns; modifies as necessary to ensure goals are met.
Coordinates course builds in the Learning Management System with the instructional designer and quality checks the materials before the course is activated. Hosts select sessions through Zoom, which includes managing polls, breakout rooms and general faculty and attendee management.
In collaboration with the Director of Content Strategy, assists in developing the budgets for programs assigned.
Prepares Professional Development reports within established guidelines and timelines.
Based on program evaluation reports and other data, recommends opportunities for improvement.
Provides support for webinars as needed, including moderation, technology hosting, and faculty management.
Acquisitions Activities 30% of Time
Assists in the maintenance of the database of content-related projects, authors/faculty, reviewers, and reviews.
Collaborates with the Content Acquisitions Manager on procurement of contributor agreements and permissions to use borrowed material.
Ensures that complete manuscripts are received and follows up with authors as needed to obtain any missing elements.
Assists in organizing manuscripts and forwarding completed manuscripts with appropriate transmittal material to Editorial Production.
Collaborates with the Director of Content Strategy and Content Acquisitions Manager on preparation for and delivery of Editorial Board Meetings.
KNOWLEDGE AND SKILL REQUIREMENTS
Baccalaureate degree in healthcare management, public health, education, or related field required. Master’s degree preferred.
Minimum of three years of experience in association management, healthcare management, education, or a closely related field.
Ability to manage multiple projects/programs at one time, at different stages of the planning process.
Experience in working with and serving diverse audiences and stakeholders.
Must be well-organized and detail-oriented; able to work independently and make sound decisions in uncertain situations, especially while onsite.
Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically, as well as tailor communications to a variety of stakeholders and situations.
Proficient in the Microsoft Office Suite; working knowledge of Learning Management Systems and Zoom required.
Understanding of association management software and reporting.
Regular and predictable attendance.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.
About The American College of Healthcare Executives
The American College of Healthcare Executives (ACHE) is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE offers its prestigious FACHE® credential, signifying board certification in healthcare management. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. The Foundation of ACHE was established to further advance healthcare management excellence through education and research. It is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research.