This position has managerial oversight of multiple facilities within the Eastern region of the United States and Canada, has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. This position will directly and indirectly supervise individuals, building staff, operations, and coordinate across the facilities organization at a specific location, set of buildings, or campus environment. The Senior Facilities Manager drives the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the of the client. The position leads staff in the coordination of services and activities, financials, vendors, and manpower required for current and future needs of the buildings and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective region.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES-
â¢ Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered, and facility needs are met including custodial, life-safety, engineering, and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives.
â¢ Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met.
â¢ Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
â¢ Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
â¢ Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner, and the properties
â¢ Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
â¢ Develop, prepare, and explain the annual facility budget, quarterly forecasts, and business plans
â¢ Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives.
â¢ Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.
â¢ Approve all positions and direct the hiring, training, and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff.
â¢ Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
â¢ Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
â¢ Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Customer Focus
5. Financial Management
7. Relationship Management
8. Team Orientation
9. Vendor Management
Bachelorâ™s degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
â¢ Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
â¢ Experience in leasing, construction, engineering, and all facets of property operation and building management
â¢ Experience with human resource and performance management processes
â¢ Experience with critical system environments preferred
â¢ CMMS/Work Order Management experience preferred
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.