Communication and Network Services Consultant (7566U), Infrastructure Services - 61876
University of California, Berkeley
Location: Berkeley, California
Internal Number: 4821358
Communication and Network Services Consultant (7566U), Infrastructure Services - 61876
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
The Telecom Support Services Team of Berkeley IT's Campus IT Infrastructure Department has broad and comprehensive responsibility and accountability for the coordination of voice services for new buildings, seismic upgrade projects, major moves and surges, and large departmental installations on the Berkeley campus. This includes the design, installation and coordination of voice hardware and services, and overall coordination within Berkeley IT and other units regarding the provisioning of communications services. The incumbent works independently and develops and defines the scope and purpose of projects based on input from Planning, Design, , Space Planning, Capital Projects, other Berkeley IT units, campus departments, and vendors of communications equipment and services. The incumbent develops detailed plans of action and coordinates these projects with only general direction. The incumbent performs high-level analyses relating to the application of communications products and services on campus as well as detailed line-by-line specifications for the final implementation of the voice design.
Application Review Date
The First Review Date for this job is: December 11, 2023
Processes RITMS or work orders received from the Telecom Catalog that may or may not turn into projects. This requires application and knowledge of all Telecom products and services, which usually involves departmental and cross-functional teams, focused on the delivery of new or existing products. This involves:
Provides analysis, specification, and design consulting regarding procedures for updating the current Centrex to PBX conversion process.
Explores alternative technical and non-technical solutions to problems, including emerging technologies.
Develops and utilizes data gathering tools, such as surveys/questionnaires, work sampling, and interviews to ensure that appropriate quantitative and qualitative data is gathered for analysis.
Documents and takes meeting notes, decisions and action items.
Applies professional project management concepts; and is able to apply IT and project management policies and procedures in managing complex assignments.
Initiates, coordinates, and tracks the design, procurement, and installation for multiple phases of voice projects that cross unit responsibilities within Berkeley IT.
Works with campus customers, Berkeley IT Management, and project team members to define project scope, expectations and proposals.
Includes negotiating project scope, providing specification and explanation during the initial design and planning phases of projects, as well as ongoing consulting and oversight during all the remaining phases through project completion.
Conducts complex analysis of administrative organization, policies and procedures.
Assembles and directs a moderate to large project team, designs project plans, schedules and may monitor budget/spending (people and dollars).
Designs and continually refines detailed project plans including staffing, areas of responsibility, costs and an overall outline of steps and milestones.
Performs cost analysis and prepares estimates and implementation plans.
Conducts research necessary to define project goals and outcome, such as assessing user needs, evaluating existing services, and projecting future needs.
Develops new programs, policies, and/or procedures for implementation.
Works with Telecommunications Management to establish appropriate cross-functional project teams.
Monitors the project from initiation through delivery, including oversight of system integration, project and campus communications, interface with vendors and managing risk.
Schedules, facilitates and documents project planning meetings.
Evaluates vendor proposals and helps in contract negotiation and development when appropriate.
Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.
Analyzes and interprets data and prepare reports for project teams, clients, and/or department management and recommend action steps to Supervisors, Managers and Directors.
Identifies and selects training opportunities for professional development.
Participates in cross functional group discussions, activities and efforts.
Five years of experience performing complex analytical work and high-level staff support work, or an equivalent combination of education and experience.
Broad experience in the communications industry analyzing and assessing technology to meet a broad and diverse set of customer voice needs, including experience in the deployment of communications services to a diverse constituency within a multi-vendor environment.
Direct knowledge and experience with the Campus Avaya PBX system, Northern Telecom DMS 100, AT&T Centrex switching services and features, multiple vendor end-user equipment, including but not limited to, key systems, electronic business systems, Voice Mail, Automatic Call Distributors (ACDs) and Universal Call Distributors (UCDs).
Proficient in using Google Suite.
Experience in the application of and adherence to state and federal regulatory policies.
Budget and financial management skills and experience.
Comprehensive understanding of management principles.
Advanced communication, organization, and project management skills.
Broad knowledge of IT-related initiatives and an understanding of impact to organization of such initiatives.
Knowledge of most aspects of computing and communications including hardware infrastructure, networking, voice, software applications, operations and disaster response.
Ability to assess campus needs for information technology products and design services to meet those needs.
Demonstrated commitment to the advancement of diversity, equity, inclusion, belonging, and justice.
Bachelor's degree in business administration or related area and/or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $85,800.00 - $106,000.00.
This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
This position is exempt and paid monthly.
This is a remote-friendly position, eligible for up to 100% remote capability.
How to Apply
To apply, please submit your resume and cover letter.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of 'UCB Employee'. Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.