We have launched Customer Experience teams in 2021 to better understand our residents and implement solutions that will measurably impact the Customer Experience and Property NOI. The teams continues to look for opportunities across on-site team member training and enablement, digital tools, and SOP changes to improve the experience of our prospects and residents. You will be joining a program in-flight with the ability to impact our team member experience and technology roadmap for the CRM and Resident App. Associates work with their journey team and on-site teams to ensure that solutions are successfully piloted and scaled across communities. They work with the operational leaders and community teams to create/support change management plans, training materials, and conduct t