The Network Electrician Foreman reports directly to the Manager of Cable and Jack (C&J) within IT Services at the University of Chicago. The Foreman is responsible for the daily supervision of all aspects of a team of five Union network electricians. The Foreman interfaces with the Manager of C&J and the Installation Project Coordinator on the duties pertaining to the receipt of daily work requests, scheduling of existing and new work requests based on resource availability and the closure process of all work requests. Responsible to assess daily scheduled work and campus projects with the Manager of C&J. Assigns up to 36 Service Now orders in the system to the network electrician to process and discuss work orders expectations with the team at the shop at the start of the shift. Handles daily logistics coordination with the network electricians for the delivery of phones, cabling material, and transportation of manpower to complete the work assignments. Handles up to ten calls for reassignment of manpower if work is cancelled or rescheduled. Resolves problems brought on by unforeseen issues. Assess inventory of cabling material and provides Manager of C&J with reorder requirements to restock inventory. Site visits- Performs onsite surveys for IT Services voice and data related work requirements. Responds to request for site visits from Manager of C&J, Project Managers and customer to determine IT needs. Coordinates with onsite construction teams to provide necessary conduit infrastructure pathways and network room requirements are provided for correct voice and data service installation. Visits job sites to insure quality standards are followed. Trouble tickets- assess reported C&J related outage trouble tickets on the campus and in the hospital affecting voice and data service. Reassigns team members accordingly to resolve the issues and update the Manger of C&J of status from the field. The Foreman also performs daily work requests as necessary due to potential resource constraints and priority request. Is capable of performing all duties of the Journeyman Network Electrician in accordance with existing shop practices. Oversees and performs fiber optic terminations. City of Chicago Digger Program- responsible for assisting Manager of C&J to monitor the daily update of the Digger PC program to locate and ID University underground infrastructure when outside projects are planning excavation work on and off campus. This is necessary to avoid potential major damage to the IT backbone infrastructure of IT Services.
60%- Coordination of daily Service Now assignments and project work for the installers. Responsible for the timely performance of the employees reporting to them and assuring the work is completed in accordance with industry and University standards. Escalation contact for day-to-day issues or reassignment of work when orders are completed. Work with and report to the Manager on job status, work order summaries and attendance data of the installers. Trouble tickets - assess trouble issues with the Manager and assigns team to make repairs on: e-phones, voice and data continuity issues, cable and jack, and fiber repairs.
30%- Prepares for installation by performing site surveys, coordinating scheduling with the customer and the Installation Project Coordinator. Follows up with contacts to insure go backs due to customer or construction delays. Coordinates and reviews requested overtime. Works with Manager for fiber optic installations required for campus infrastructure.
5%- Review of Chicago Digger construction notification program. This requires determining potential impacts to IT Services underground infrastructure. Work with Manager to provide IT locates and notify other campus utilities of possible issues.
5%- Performs installation of Service Now work orders and fiber optic terminations. Review cable test results and download them on Tank Dial Tone.
Education, Experience, or Certifications:
High school diploma or GED required.
A minimum of five years of experience in cable infrastructure/management in the field of telecommunications.
Previous lead or foreman experience preferred.
Technical Knowledge or Skills:
Working knowledge of wiring techniques.
Telecommunication Management Systems (TMS), Local Area Networking (LANs) is highly desirable.
Familiarity with twisted pair, coax and fiber installation methods and terminology, TIA 568- A & B, and Chicago Electrical Codes required.
Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements required.
Plant telephony experience required. Read blue prints, plans, drawings and schemata.
Working knowledge of Voice and Data Infrastructure.
Familiarity with telecommunications company order-processing procedures. Working knowledge of alarm systems.
Familiarity with National Fire Protection Code (NFPA) requirements.
$44.57 per hour.
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