• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $80,000-$88,000

Position Summary

Serve as expert on the systems supporting the non-clinical departments of Columbia Health (Administration, Alice! Health Promotion, Disability Services, Sexual Violence Response). Provide all front-line technology-related end-user support for Columbia Health Non-Clinical departments. Set-up and configure hardware, and diagnose and repair system/software issues. Update systems, internal and external, as well as configure reports, templates, and other user tools. Investigate, resolve, and document help desk requests on hardware, software, and network issues.  Provide overall user support by installing network application software, granting access to uses, creating user groups, managing shared resources, and installing peripherals.

This is an essential onsite role.  Some hybrid work options may be considered.

Responsibilities

• Independently performs troubleshooting, maintenance, repair, and installation activities. Assemble and install computer equipment. Set up and configure hardware, install and upgrade software, and configure network settings on user workstations, create user groups, and manage shared resources. Provide support for hardware, peripherals, and network access. Provide support for non-clinical and office productivity applications and other relevant software as assigned. Coordinate and maintain a log of help desk request activities. Assist in the developing and maintaining of problem management procedures and documentation.  Work in close coordination with Non-Clinical Health Systems Analysts to provide expertise in isolating and solving problems within applicant systems and interfaces. May assist with identifying cost-effective solutions for new and existing software and hardware needs. (30%)

• Serve as system expert on key non-clinical systems. Plays a key role in maintenance and enhancement of key applications; provides technical expertise including interface with other internal CU and external systems.  Monitor and resolve issues. (20%)

• Perform required technical and maintenance procedures on division databases and other applications running on designated software. Execute applicable preventative measures for network or workstation problems; ensure system is ready for the day's work, examine system logs for errors or potential problems. Find and correct patterns of errors. Correct selection and implementation methodology of daily tasks should strive to proactively prevent system-wide downtimes. (20%)

• Design flexible, customizable reports with user-friendly interfaces as per the specifications of Non-Clinical department management.  Works closely with the Non-Clinical department and Columbia Health management on reporting of system activity, both recurring and ad hoc. (15%)

• Work with Non-Clinical department management to establish new users, and update templates, and schedules.  Collaborates with Health Information Technology staff to plan and implement projects and service requests. (10%)

• Other duties as assigned. (5%)

Minimum Qualifications

• Requires a Bachelor???s degree in computer science, health informatics, information technology, management information systems, or closely related. 
• Minimum of two (2) years??? related experience.
• Experience with content and database management systems.
• Experience with installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Strong end-user support skills and ability to interface with different levels of staff.
• Excellent communication skills (written and verbal).
• Experience developing and delivering training, including materials and other written support documents.

Preferred Qualifications

• Project management experience.
• Ability to translate complex IT concepts and business needs into action.
• Familiarity with HIPAA  Regulations
• Previous experience in higher education.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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