Job TitleDesktop Support Specialist Job Description SummaryResolve incidents escalated from first line support as well as the internal support team and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration and project management processes while adhering to established Service Level Targets. Job DescriptionSite Services Technician REPORTS TO: US Midwest Territory Lead POSITION PURPOSEResolve incidents escalated from first line support as well as the internal support team and assist end users with technology adoption within an assigned market.   Incident resolution must be done in alignment with internal inci