Responsible for back-end functioning and optimization of the website including seasonal features
Participates in coordination and development, with OFA Communications on improved site designs, infrastructure, integrations with social media, third-party event platforms and resources, including web forms
Manages web analytics
Maintains and develops scripts to import/export data between web platforms and databases
Recommends upgrades and improvements and trains staff who manage and design content
Advises on up-to-date best practices and optimal specifications for social media platforms
Manages special projects including creating space and reservation forms and online databases that detail arts spaces, services, and programs
Supports live streaming, video creation and additional online content
Maintains accessibility standards for all online content and advises on digital accessibility
Maintains archival storage
Data Base and Intranet Management 25%
Manages access and permissions (web platforms, Sharepoint, FileMaker, social media)
Coordinates FileMaker database vendor support services
Advising on best practices and overseeing database structure, changes, new configurations, and the installation of upgrades
Maintains Harvard' standards for archiving digital files
Maintains SharePoint infrastructure
Provides advocacy and guidance with customed shared registration systems
IT Security 20%
Supports PCI Compliance protocols and electronic merchant accounts for programs, enforcing PCI security standards and executes annual Compliance Certification.
Develops strategies with Ceramics Program for Touch Net on-line sales
Collaborates with staff and partners including service providers and vendors to manage information access
Maintains and ensures compliance with HUIT Information Security Standards with the Harvard Enterprise Information Security Policy for the OFA and follow HU IT technical standards, policies, and Code of Conduct for data security and confidentiality
Analyzes security risks and implement solutions.
IT Infrastructure and Operations 20%
Serves as primary liaison with HUIT including:
Coordinates computer replacement program
Onboards new hires for computers, software, and other devices
Coordinates data jack/VOIP/Wireless Access Point in office, classroom, and theatre venues
Maintains and support IT infrastructure, ensuring adherence to standards and service-level objectives
Works with the Director for Administration on IT infrastructure and procedures including:
Formulates and deploy long-term plans for acquiring and enabling efficient information processing and communication technologies to support all IT and programming needs
Oversees IT budget securing and negotiating license renewals
Provides guidance and assistance with non-Harvard issued devices used by some programs
Works closely with third party applications and Platforms including: OpenScholar, WordPress, Mailchimp, FileMaker, Sharepoint, the Localist, Zoom, AudienceView, Google Analytics, Adobe CC, YouTube (livestreaming), Curator.io and MS Office
Other duties as assigned by Director of Administration
Minimum of two years' post-secondary education or relevant work experience
Additional Qualifications and Skills
Knowledge of information technology applications, processes, software and equipment
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Must be a skilled generalist is comfortable working in a team-oriented work environment that includes students and arts specialists of varying fields.
Proven project management skills with the ability to lead and communicate effectively
Experience developing for mobile devices.
Knowledge of web analytics
Customer service experience in IT environment. Must be able to communicate effectively with non-technical users.
Knowledge of Harvard preferred.
Willingness to participate in university-wide committees/groups to further the OFA's mission.
Ability to work independently, as well as collaboratively, with capacity to anticipate and solve a range of hardware/software problems.
Self-starter with strong organizational skills, attention to detail, and excellent communication skills.
Commitment to serving a diverse constituency and to the furthering the OFA's mission to support arts practice.
5 years of related experience providing customer service in a technological environment and systems support in Mac and PC environments
Demonstrated experience with website management, database management and programming
Experience in managing and maintaining third-party application/platform integrations and multimedia applications to carry out social media and other outreach
Extensive experience in IT service management
Advanced knowledge of ServiceNow administration and experience developing ServiceNow application
Experience or strong interest in the arts
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others
Work is performed in an office setting
Occasionally required to work outside of normal business hours, and may be called during off hours
The Manager of Information and Outreach Technology reports to the Director of Administration and provides a wide range of technical oversight for the Office for the Arts (OFA). The position works closely with the communications team and makes technical and operational recommendations to OFA Senior Management. The position evaluates priorities across department units and takes initiative on IT improvements and strategies; tracks IT industry changes and anticipates web and technology trends. The main responsibilities are web site oversight, data security analysis and compliance, support of best practices and third-party services integrations, database, technology management and purchasing, and project management for IT initiatives. Confers with and acts as a liaison to Harvard University IT (HUIT). Represents OFA on committees. The position assists Senior OFA Management in diversity, equity, inclusion and belonging initiatives, contributes to an organizational culture that demonstrates these values among staff, students, and the community, and integrates them into all work we do.
The Office for the Arts at Harvard supports student engagement in the arts and integrates the arts into University life. Through its programs and services, the OFA teaches and mentors, fosters student artmaking across all disciplines and abilities, connects students to accomplished artists, and creates inclusive communities that celebrate the rich diversity of Harvard College. By supporting the development of students as artists and cultural stewards, the OFA works to enrich society and shape communities in which the arts are a vital part of life.
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.