As a member of the Ohio Supercomputer Centers (OSC) Gateways Group, the Developer Relations Program Manager is responsible for the strategies and tactics involving the relationship between developers and client communities for "science gateways," web-based interfaces for advanced computational resources. OSC accelerates discovery for Ohios academic and commercial researchers by providing accessible, reliable and secure high performance computing power at a fraction of the cost of alternatives, along with expert consultation and secure storage.

The Gateways Group supports specific gateways for OSC clients and projects and also maintains the Open OnDemand (OOD) project. Developed by OSC and funded by the National Science Foundation, Open OnDemand (openondemand.org) is an open-source portal that enables web-based access to high performance computing (HPC) services. Clients manage files and jobs, create and share apps, run GUI applications and connect via SSH, all from any device with a web browser. OOD is currently installed and running at hundreds of academic, governmental and commercial HPC centers both in the US and internationally.

The Gateways Group is passionate about contributing to the academic research and education community. We're proud to work on Open OnDemand, helping researchers and students to access software and computational infrastructure at universities and businesses in Ohio and around the world. The majority of OSC Gateways Group members are working remotely for the foreseeable future. Were a small team with three full-time developers and a few part-time student developer positions. We run a large open-source project along with managing a wide range of responsibilities at OSC.

People who will excel in this role are self-starters with strong engineering skills. The ideal candidate is someone with initiative to pick up tasks or drive entirely new endeavors and who has strong interpersonal skills. The Developer Relations Program Manager is responsible for managing and monitoring the relationship between software developers and the client community. They help to ascertain customer requirements for developing and managing feature roadmaps and will liaise with center and program management and technical staff. They work closely with software community partners to create positive, long-lasting relationships.

General Responsibilities of the Position Include:

As a member of the OSC Gateways Group, this position will:

• Help with center-wide goals and initiatives such as supporting the deployment of a new HPC cluster.

• Mentor student interns.

• Participate in project management of Gateways projects.

As a contributor to Open OnDemand, this position will:

• Have overall responsibility for the DevRel Program, including:

  • Developer outreach and engagement processes and documentation

  • Product documentation and training resources

• Participate in the design and specification of new features.

• Contribute to the ongoing development of the project roadmap.

• Respond to community-driven feature requests.

• Help clients triage issues on OSC's Discourse instance.

• Assist with writing papers, giving tutorials and presenting at conferences and webinars.

• Facilitate open source project governance and external contributions.

• Pursue and contribute to external collaborations with other projects and teams, including securing partnerships and sponsorships.

OSC, along with OARnet and OhioLINK, is part of the Ohio Technology Consortium (OH-TECH), the technology and information division of the Ohio Department of Higher Education (ODHE). OH-TECH provides high-tech solutions for Ohios higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and inclusive environment.

Because The Ohio State University serves as OH-TECHs fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs and more.

Note: This position is a 2-year duration term position based upon current program funding. Should additional funding sources be secured during that period, it can be potentially extended or converted into a regular position.

Required Education/Experience:

• Bachelor's degree in a computing, science, mathematics or engineering discipline, or an equivalent combination of education andexperience.

• Strong commitment to customer service with emphasis on client relationships.

• 4 years of relevant / related experience with face-to-face client interactions.

• Project coordination experience.

• Eligible to work in export-controlled environment.

Desired Education/Experience:

• Interest in high performance computing or modeling and simulation.

• Project coordination experience managing IT projects.

• Proven ability to work independently and strong experience in communications and planning.

• Active in Open Source development.

Function: Information Technology

Subfunction: IT Relationship Management

Career Band: Individual Contributor - Specialized

Career Level: S3

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