FirsTech's Program & Delivery Manager is responsible for managing the activities for a set of medium to large initiatives including development and maintenance of project plans, stakeholder management, customer onboarding and risk management. Manager will exhibit a demonstrated capability to lead with strong attention to onboarding and project management in a SaaS environment, facilitating the delivery of value.
The Program & Delivery Manager will help drive cultural change within the organization through optimal process implementation. They will serve as a subject matter expert on Agile development, understanding engineering practices and serve as a role model for the team to model Agile behaviors and key mindset shifts. This role will also partner with leadership to identify strengths and opportunities for continuous improvement recommendations within existing processes.
Participate and lead the identification, design, development, and implementation of assigned initiatives
Interface with internal and external resources to assess client requirements and ensure successful and timely completion of initiatives in accordance with client and organizational needs
Partner with Product to break down the high-level objectives of the initiative into epics, features, and stories for successful delivery team implementation
Document Business Requirements and Project Intake documents and translate them into Project Plans with clear workstreams, deliverables, milestones, etc
Anticipate and mitigate impediments
Create and maintain dashboards and reports for assigned initiatives
Maintain open communication with PMO leadership and stakeholders on initiative progress
Serve as POC on all assigned initiatives
Work with PMO leader on monthly / annual forecasting & reporting
Ensure compliance with FirsTech processes
Demonstrate transparency with initiative progress, impediments, and engagement from stakeholders
Facilitate retrospectives as needed throughout project lifecycle
Act as Scrum Master for up to 2 teams when required, facilitating daily stand up, prioritization, grooming, estimation, and retrospectives for assigned teams
WHAT YOU'LL BRING
Knowledge and experience with the SDLC and Agile project management methods such as SAFe, Scrum, Kanban and Scrumban
Azure DevOps, Jira, Confluence
Microsoft Teams, WebEx
Manage multiple mid to large initiatives concurrently
Communicate and build relationships with external clients
Work both independently and also cohesively with team members
Demonstrate strong organizational and analytical skills
Exhibit excellent interpersonal, verbal, and written communication skills
Have fierce conversations
Hold people accountable and be decisive
Manage personal and team timelines to meet deadlines with little oversight
Have strong influence and partnership / collaboration skills to drive cross-functional teams
EDUCATION AND TRAINING
7 - 10 years of experience in program or project management with a focus on interactions throughout all steps in software development lifecycle
2+ years of experience in the payment processing or financial tech space
Proven track record of launching and implementing a release plan and a program management process
Experience working with multiple teams across various time zones
Ability to hold people accountable and manage through influence
Remote Eligible In: Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Missouri, North Carolina, Ohio, South Dakota, Texas, and Wisconsin
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.
Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.