Reference Assistant/PSA-IV-Management Library (Part-time 20 hours per week, hybrid)

About the Department and Unit

The Business, Engineering, and Entrepreneurship department is a cluster of dynamic, service-oriented, and user-centered unit libraries that partner with Business, Engineering, Computing and Information Science, and the broader Cornell community to support the teaching, research, and experiential missions of Cornell University. Additionally, the department works collaboratively to create innovative and evolving library services for entrepreneurship initiatives in Ithaca and the Cornell Tech campus in New York City.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

As the Reference Assistant at the Management Library, you will work as part of a team to support business information needs, primarily by delivering in-person and digital reference services. You will answer directional, database-specific, and fundamental subject-specific reference questions. You will also teach users how to create appropriate research strategies and how to use library databases/other sources and evaluate found information. There is also the opportunity to create and maintain web pages, frequently asked questions, research guides, video scripts, and Canvas content that support research, teaching, and learning initiatives. Finally, you will be continuously learning and contributing to the Business, Engineering, and Entrepreneurship team.

Reference services at the Management Library are delivered from 11:00 a.m.-4:00 p.m., Monday-Friday. The hours for this position are 11:00 a.m.-4:00 p.m., Monday-Thursday (20 hours per week total); however, there may be some flexibility in this schedule if needed.

This is a 20-hour per week position with 3 days on site and 1 day remote. Your specific hybrid schedule is mutually determined and agreed upon between you and your supervisor.

Success Factors:

You are considered a competitive candidate for this role if you:

What We Need

• A cover letter and resume are required for consideration. Your cover letter should outline your interest and explain how your experience and goals align with the position and where there is potential for mutual success.

• Bachelor's degree or other formal training program of four years.

• One to two years of relevant, successful customer service or public services work experience.
• Evidence of excellent written and oral communication skills.
• Demonstrated ability to learn continuously and independently and apply new knowledge to work.
• Demonstrated ability to foster positive work relationships and the ability to collaborate in a team environment.
• Evidence of excellent analytical and problem-solving skills in a high-volume, fast-paced environment.
• Working knowledge of Microsoft Office programs and communication platforms such as Slack, wikis, WordPress, etc.
• Experience in and/or demonstrated commitment to supporting diversity, equity, inclusion, and wellbeing.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Library experience, particularly in public services.
• Experience in training or teaching of complex resources or processes.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

No Visa Sponsorship is available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.