This is a 100%-time Civil Service position (classification 8422EV, Campus Operations Pro 2 – Event Management). The Front of House & Events Manager is one of two positions that reports to the Audience Services Manager. This position shares the responsibility for all aspects of managing the audiences in the Carlson Family Stage & the Best Buy Theater including providing a safe, comfortable, and welcoming environment for a wide variety of people. This individual must enjoy & be comfortable working in a venue with a wide variety of presentations during various days and times. This position also manages events within all public & private spaces. The ideal candidate is organized, detail oriented, has a welcoming approach, is passionate about Northrop’s mission and vision, and upholds Northrop’s values.
Responsibilities/Duties of Position:
House Management (65%):
Lead the Front of House staff and volunteers in the Carlson Family Stage & the Best Buy Theater.
Recruit, hire, train onboards, and schedule paid ushers .
Coordinate with visiting companies, Box Office, Stage Management, Concessions & Merchandise sales to guarantee communication and planning is accurate, updated, and consistent.
Lead a security team during on stage performances & events.
Effective communication skills and experience interfacing with a wide range of professionals, students, staff, faculty, artists, agents, promoters, patrons, donors, and others in an outgoing and friendly manner.
Maintain the arrangement and appearance of public spaces, including study lounges.
Secure and coordinate accessibility services including ASL, Audio Description, Captioning as well as Slido, a communication website.
Serve as a Digital Front of House for online events.
Complete Event Report after each event & track daily building attendance
Serve as a liaison among multiple departments to guarantee the highest quality of customer service in a safe, clean, and unique environment.
Work with Stage-Management, Box Office, and Front of House staff to activate the running of the show or event. (AKA “Calls the Show”).
Collaborate with other Northrop staff members to research, create, implement, and evaluate a comprehensive organizational customer service program.
Event Management (30%):
Serve as the Event Coordinator and/or assist in creating & executing floor plans of spaces used for private events, receptions, meetings, lectures.
Ensure floor plans, event timetables and specific information are shared with internal and external individuals including catering management & staff.
Lead a team to physically set up tables, chairs, podiums, and signage prior to events and restore rooms at the end of events.
Provide general support by assisting to coordinate guests, faculty, staff, and students using spaces throughout the Northrop building.
Provide staffing support at Northrop events and performances, as necessary.
Serves on Northrop Employee Committees on a rotating basis, representing the Front of House Department and serving as an advocate while accomplishing the committee goals.
Assists in all deliveries and pickups to and from Northrop.
Perform other duties as assigned n contributing to the mission of Northrop.
Bachelor’s degree and two or more years of combined experience working in a public venue and or theater with customer service as a focus or a combination of related education and experience to equal six years.
Ability to work on your feet in a multi-level building using stairs; use a 2-way radio; and lift to 50 lbs.
Experience in recruiting, hiring, training, and evaluating paid & volunteer ushers.
Experience/proficiency in Microsoft Word, Excel, Access, and Google Suite
Strong organizational skills and extreme attention to detail.
Proven skills in making decisions, and self-directing work activities; responding to internal and external constituents, establishing positive working relationships, and responding in a timely manner to all.
Experience coordinating medical emergencies, facility evacuations, patron issues involving the Police & Fire Departments.
Ability to de-escalate or reduce the intensity of a conflict or potential physical situation.
Experience managing confidential materials and information with sensitivity and discretion.
Experience in a performing arts-related organization.
Experience in customer service in a hospitality venue.
Experience working with student employees.
Possess a calm demeanor and professional image, with excellent customer service, verbal, and written communication skills.
Training in AED & CPR
WORKDAYS: Variable, Sunday to Saturday with flexible days off
WORK HOURS: 40 hours/week with some overtime possible; variable including weekdays, weekends, and evenings.
The employer reserves the right to change or add job duties to this position as long as the changes and/or additions are consistent with the job classification. The University of Minnesota is an equal opportunity educator and employer.
Northrop shapes Minnesota’s rich cultural environment through arts presentations that celebrate excellence and innovation, community engagement, and creative exchange. Considered a Minneapolis architectural treasure, Northrop is an enduring symbol of the University of Minnesota, and the focal point of the Twin Cities campus and community.
Since opening in 1929, Northrop has served as the University's primary gathering place for the performing arts, concerts, lectures, academic ceremonies, and major civic events. Our performances and engagement activities reach far beyond the student body and University community to citizens all across Minnesota and beyond. Programming has focused on bringing world-class artists and thinkers to Northrop, where the arts are incorporated into the student experience and shared with regional audiences. At the heart of our programming is the Northrop Season, presenting a series of extraordinary dance from all over the world since 1970 and a music series centered around our historic pipe organ. Northrop has commissioned new works, and presented scores of premieres, ranging from state and regional to US and world premieres.
The... revitalized Northrop has been in operation since the grand reopening in April 2014. The theater revitalization included re-configuring the existing 4800-seat outmoded auditorium into a new theater of 2692 seats featuring state-of-the-art acoustics, excellent sightlines, cutting-edge technologies, and updated amenities. In addition, the building now boasts the 168-seat Best Buy Theater, expanded lobby areas, The Bistro, and newly incorporated space for three signature academic programs: The Institute for Advanced Study, the University Honors Program, and the College of Design. Several lobby lounges provide spaces for student study and team learning activities.
Northrop is also the business owner and service provider of ticketing, membership, and donation services to the five U of M system campuses and the U of M Twin Cities Campus Events Calendar, listing thousands of campus events showcasing the U of M as a hub of activity in service to the campus and community.
Rooted in the belief that the arts are essential to the human experience, we are committed to cultivating intersections between performing arts and education for the benefit of all participants now and for generations to come.
Directly aligned with the teaching, research and service mission of the University, Northrop is a catalyst that uses the boundless power of arts and education to ignite transformation in each individual, inspiring positive change in our world.
INSPIRATION: We embrace a culture that ignites discovery, bold creativity, and transformation.
EXCELLENCE: We deliver programs of the highest quality that advance arts, education, and cultural enrichment.
CONNECTIVITY: We foster and illuminate connections that bring meaning and value to our lives.
INCLUSIVITY: We invite, welcome and respect everyone, honoring and celebrating the richness inherent in our differences.
COLLABORATION: We cultivate relationships that create unique opportunities for exponential impact.
INTEGRITY: We each act according to the highest ethical and professional standards of conduct and serve as positive advocates for Northrop.
RESPECT: We uphold a workplace culture that is collaborative, encouraging and fulfilling.
EMPOWERMENT: We value and trust the skills of our colleagues and empower each individual to do their job, while upholding the mission and furthering the goals of the organization.
ACCOUNTABILITY: We are an outcome based, impact driven, data informed organization. Goals are transparent and everyone has ownership in successes and challenges.
BALANCE: We recognize the ebb and flow of our workloads and are committed to helping one another find and maintain sustainable work / life balance.