Cushman & Wakefield's Client Business Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data- centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.
This is a full-time position. Up to 50% travel is required.
The Director of Technology is Responsible for the overall financial and operational performance of the technology and business intelligence services and the client account support structure, maintaining adherence to budgets, training, and development plans, and providing employee feedback. The Technology Director also provides strategic and technical guidance for team members, and reviews project information to assure the development teams meet schedules and budgets.
Provide the central point of Client Relationship Management for the C&W Technology Program, aligning to the account executive, client leadership, and account connection to the C&W Tech platform team, including:
Responsible for the overall strategic, financial, operational performance of the technology and the client account
Lead development of client Technology strategy, roadmap, goals & objectives of the client account.
Maintain, understand, and present cadenced QBR Reporting on the Technology strategy & program alignment and progress
Program- level Management of all investments and technology projects for the client account
Ensure timely user enablement & connectivity
Monitor and manage SLA Reporting with corrective actions and remediation
Provide oversight & steering of Client driven analytics, recommend, and drive best practice metrics and processes
Lead, manage and develop the Client Technology team to execute the account strategy, program and operating model with integrated platform approach to knowledge, skillset and methodology specifically:
Create and maintain a professional culture within the teams, where individuals take ownership and are fastidious and proud of delivering excellence and quality
Employee performance management and goal setting aligned to the C&W platform and client account specific goals
Headcount management, employee evaluations and progress for team including regular one-on-one meetings with staff and the annual performance review cycle
Financial management for resources including headcount, capital planning for technology investments, business case development and operating budget management
Manage technology team employee hiring, onboarding, goal-setting and other C&W required people routines to ensure individual and team development.
Conduct technology operational oversight of the client technology applications, communications, reporting including key metrics and SLAs as required by the client MSA or C&W operating standards.
Ensure projects and initiatives within the technology program meet the evolving client security standards are implemented, maintained, and enhanced on a continual basis according to the established project methodology and reporting for status, risk & issue, budget and executive reporting.
Oversight and performance management of Technology vendor / supplier Â relationship, contractual compliance, financialÂ and operational performance.
Maintain, understand, and present cadenced reporting to C&W and client stakeholders including monthly, quarterly and annual reporting including QBRs
Provide regular integration of feedback and input to technology product and platform, innovation and advisory experts, exposing key initiatives and leverage platform expertise to enhance the client and account technology experience.
Provide monthly metrics reporting and review including recommendations for continuous improvement or remediation planning and execution as required to maintain operating excellence standards.
As the client and accountâ™s primary C&W Technology contact, provide managed communications for any account-specific security & compliance activities with key stakeholders in information security, compliance, network & engineering, asset, identity and unified communications management.
Information Security review and compliance, attestation with the Client's requirements for end point, data and security management policies and procedures.
Primary POC for regular audit and compliance routines for both Client and C&W compliance management.
Assure required frequency of controls reviews are conducted per agreements with suppliers, client and C&W compliance, execute any needed remediation as needed.
Provide support for implementation of new network, cloud and security enablement as needed to maintain highest security standards for our client and account technology.
Provide necessary communications needed for effective support management
Technical and Functional Requirements
Specific Credentials or Work Experience Requirements
Bachelors Degree required, Advanced Degree preferred in MIS, MBA or equivalent experience.
Experience with Microsoft PowerBI and managing Business Intelligence tools
ITIL, SLDC, PMI cert +
Understanding of Azure cloud, services architecture, SOX, SOC1/SOC2 compliance principles
Experience with Real Estate applications including Serraview, FAMIS360, Yardi Systems, Clarizen / Procore, Costar REM
Experience providing SDLC solutions with a focus in supplier management and service requests
Extensive experience managing customer expectations and communicating with senior and executive management, including strong financial acumen
Experience in both Agile and Waterfall development methodologies and transformation of large development projects from traditional waterfall way of working to an agile approach
Proven ability to manage team of diversely skilled resources
Experience in architecting large business solutions
Experience developing workflow and rules driven applications preferred
Excellence in written and oral communication skills.
High Level of critical thinking and judgement exercised daily
Maintain a âœcan doâ mentality with the ability to take charge with minimal information
Knows how to engage a client for sales or solution that best fits their organization and culture with limited knowledge
Able to determine how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability.
Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $187,000.00 - $220,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment withoutÂ regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.