The Recreation Supervisor of Aquatics is an integral part of the Recreation Division with the City of Greeley and is responsible for overseeing Aquatics Coordinators, Pool Technician, and 90+ part time/seasonal employees.  This position is directly responsible for the operations of all aquatics facilities and assists with operations at all recreational facilities. The Recreation Supervisor of Aquatics provides leadership and direction for all employees within the aquatic realm and is responsible for maintaining public safety, staff certifications, risk management training and documentation, emergency response practices, contract/user group management, state regulatory requirements, and programming.  The Recreation Supervisor of Aquatics works closely with Administration to develop, evaluate, grow, and oversee all aquatics budgets.

Essential Functions:

Personnel Management 

• Hire, train, supervise and evaluate Recreation Coordinators and Pool Technicians and ensure all other hourly employees are fulfilling expectations of their positions. 
• Oversee monthly training for staff on topics such as customer service, risk management, emergency response, conflict resolution and point of sale. 
• Host regularly scheduled team meetings and training for full-time staff. 
• Conduct individual staff meetings on a regular basis with direct reports focusing on professional development, goal setting, employee expectations and continual growth. 
• Work closely with other Recreation Supervisors to ensure expectations such as recognition and discipline are consistent amongst staff and knowledge is shared between program and facility areas. 
• Foster the development of special events, incentive programs, collaborative programs, and support staff when needed with the execution of events and programs. 
• Provide quality customer service through the development of relationships with staff, participants, community members and various organizations. 

Facility and Risk Management 

• Serve as the point person for all operations within the Recreational aquatic facilities and programs as well as assisting with the operations of the Family Funplex and Recreation Center. 
• All communication and correspondence with any program or service takes place within the aquatic facilities. 
• Ensure facilities and programs meet local, state, and federal guidelines. 
• Support reservation requests and facility scheduling. 
• Partner with facilities staff to ensure aquatic repairs are completed in a timely manner and all preventative maintenance occurs regularly. 
• General pool maintenance and repair for all aquatic facilities. 
• Ensure mechanical systems are working properly and provide routine maintenance. 
• Assist with the oversight and coordination of capital improvement projects. 
• Ensure standard operating procedures, risk management and emergency response plans, staff manuals, facility rules and regulations, memorandums of understanding, user agreements and all necessary forms are in place for the facility/program area and are updated on an annual basis. 
• Train staff on risk management procedures and ensure all employees are demonstrating safe practices. 

Fiscal Management 

• Oversee the purchase of furniture, fixtures, and equipment. 
• Regularly review and report program and facility budgets to ensure expenditures and revenue align with the Greeley Recreation priorities and budget forecasts. 
• Regularly update performance measures. 
• Provide division updates for senior leadership and applicable boards/committees. 
• Oversee payroll, aquatic budgets and timekeeping for facilities and program staff.

Membership/Customer Relations 

• Oversee membership and daily admissions offerings at outdoor aquatic facilities. 
• Provide quality customer service through the development of relationships with program participants, members, guests, local organizations, and the community. 
• Work with Communication and Engagement Department along with Greeley Recreation staff to develop a marketing and communication plan. 

Technology/Assessment

• Utilize software and other tools for reporting purposes and ensure all staff are properly trained on the software. 
• Support the development and administration of surveys and focus groups to gauge participant satisfaction levels, gather constructive feedback and acquire ideas for facility and program improvements. 
• Assist with development and management of digital marketing efforts.

Program Management 

• Develop, schedule, promote, implement, lead, evaluate, and manage a variety of aquatic programs and special events.
• Work directly with the Communication and Engagement Department to ensure marketing materials, website, and social media sites are updated with accurate information. 
• Assist in the development of new and innovative recreation programs in a variety of categories based on community demand and needs. 
• The Recreation Supervisor position is also responsible for other duties as assigned. 

Communication

• Works closely with community partners, vendors/ contractors. 
• Establishes contracts with organizations and determine operation schedules and rental fees. 
• Develops Coordinator goals and priorities and ensures staff are continually operating with a growth mindset.

Problem solving and decision-making

• Incumbent is expected to solve a variety of problems in situations where there are substantially diversified procedures, specialized standards, and only limited standardization. 
• Changing priorities or differing situations requires the incumbent to consider which among many procedures should be followed in what sequence to achieve the required job results. 
• Requires reasoning to produce a practical course of action within the established process. 
• Choices fall within the range of specified, acceptable standards, alternatives, and technical practices. 

Supervisory Responsibilities

• Organize and delegate assignments to team members.
• Timekeeping and payroll processing.
• Hiring, training, motivating and coaching employees.
• Evaluate employee performance and goal setting.
• Hold employees accountable for assigned task and goals.
• Provide timely and constructive feedback and training opportunities.
• Provide training opportunities with a focus on employee development.
• Resolve conflicts and complaints.
• Analyzing information and processes and developing more effective or efficient processes.
• Establishing and achieving business and financial objectives.
• Ensure compliance with safety procedures.

Experience, Knowledge, Skills:

Minimum Requirements

• Bachelor's degree gained through a four-year college/university academic program or specialized technical training of equivalent length.
• Certifications in American Red Cross (or equivalent) Lifeguard Training, First Aid, CPR for professional rescuer, Lifeguard Training Instructor Trainer, Water Safety Instructor. 
• Certification in CPO or AFO required. 

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.
• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.
• Knowledge of incident response and handling methodologies.
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.
• Ability to deliver a high level of commitment to customer service.
• Ability to respond to requests in a timely manner.
• Ability to present oneself professionally in appearance, demeanor, and effort.
• Ability to effectively collaborate with team members in-person and remotely.

Work Environment and Physical Requirements:

Work Environment

• Work is primarily performed in an office environment.
• The City of Greeley has established a formal telework policy that allows eligible positions, in coordination with their Departments' management team, an opportunity to incorporate a component of remote work into their working schedule. This position will be eligible for consideration under the City's telework policy.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
• Vision enough to read computer keyboards, reference books and other written documents. 
• Communication skills sufficient to convey information to the public via telephone and in person. 
• Manual dexterity sufficient to accurately input, retrieve and verify work assignments.

About City of Greeley - Culture, Parks, and Recreation Department

Greeley, Colorado, is a one-of-a-kind town you can live, work, and play in. This central hub of Northern Colorado culture has countless opportunities to experience live music and theatre, public art, bites and brews, recreation, and so much more?—you can find cool things to do in Greeley whether you’re young or old! Explore Greeley’s charming amenities and find out why our city’s story is one that’s best lived in.

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