Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Be a member of the Academic Services team during an exciting phase of growth.
Do you have:
highly-effective communication and interpersonal skills?
excellent ability to manage ambiguity, frequent interruptions and competing deadlines?
planning skills to oversee cross-functional projects, efforts, and tasks?
experience with data reports, data analytics and creating plans based on data analysis findings?
If you answer 'yes' to the above, check out our job posting and consider applying!
Benefits to working at UC Santa Cruz SILICON VALLEY include: * Medical / Dental / Vision Insurance Plans * UC Retirement Plans * Life Insurance / Legal Insurance / Discounted Pet Insurance * 14 Paid Holidays Plus Accrued Vacation & Sick Leave * Employee Discount Programs and much more...
Location: UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 11-29-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, Extension's certificate programs match the economic demands of industry, from engineering to business, education to bioscience, and technology to design.
Academic Services oversees program and course development and supervises faculty instructors. The department includes 36 Certificate Programs divided among Engineering and Technology, Business Management, Education, Design, and Biosciences units. Academic Services' professional specialists manage the lifecycle of the faculty instructor, including recruitment, contract management, onboarding, scheduling, payroll, and performance management.
Under the supervision of the Program Director, the Program Coordinator uses skills as an experienced public education professional to resolve a wide range of educational program issues and needs assessments. Responsibilities include supporting the recruitment, onboarding, and management of instructors in the program, scheduling, and programming courses each quarter while balancing student and institution needs, and addressing specific questions or concerns that arise from all stakeholders. The Program Coordinator assists program directors in researching market needs, portfolio performance, and student and instructor feedback, initiates new courses and programs, and oversees the development of curriculum materials including syllabi for new and existing courses. The Program Coordinator prepares payroll documents for instructors every month, as well as quarterly for program chairs.
Budgeted Salary: $64,000 - $72,000/year. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri, with occasional evenings and weekends as needed
Assists with the planning and development of programs and curriculum, and adjusts existing courses and curriculum in an accredited and certified public education environment.
Collaborates with Program Directors and Program Managers to determine the best methods and procedures for new and current course offerings and topics.
Reviews and maintains updated syllabi and course descriptions.
Monitors course/program enrollments (and in some cases revenue) for recommendations on improvements, cancellations, postponements, etc.
Updates course numbers in the master table and other documents.
Facilitates late enrollment requests and provides communications to other departments, students, and instructors.
Handles scheduling and programming of UNEX courses, including CERFs and ZOOM.
Assists during the submission and approval of Simply Syllabus for courses.
Assist with HiR and web proofing.
30% - Program Administration
Monitors enrollment and revenue for courses and Certificate Programs and makes recommendations for program improvement.
Monitors student evaluation feedback and assists the Program Director in improving deficiencies in courses/programs.
Programs courses and Certificate Programs in the student information system (e.g., Higher Reach).
Maintains records and processes transactions related to professional memberships related to certificate programs.
Reviews HiR and web proofing.
Schedules courses and assigns faculty instructors to courses.
Troubleshoots system questions.
20% - Instructor Support
Assists with recruitment, hiring processes, and orientation of course and program instructors.
Monitors instructors' completion of required trainings through UC Learning Center.
Assists instructors with purchases of required books, software, tools, or other items necessary for courses.
Prepares payroll and contracts for instructors and chairs.
Supports instructors in purchasing required books, software, tools, or other items necessary for courses.
10% - Unit Support
Provides general support to the unit, participates as a member of a team, and serves as backup to others in the unit during peak periods and as needed.
Participates in various campus, divisional, and unit meetings or training and serves on committees and workgroups as requested.
Collaborates with neighboring departments on matters of market research, needs assessments, corporate and community partnerships, student needs, and instructor needs.
Provides occasional event support for program events.
Bachelor's degree in related area and / or equivalent experience / training.
Analytical, critical thinking, and problem-solving skills to analyze and interpret policies, procedures, and situations in a multi-faceted way and develop and implement creative recommendations and solutions within established guidelines.
Advanced computer skills including experience with Microsoft Suite, Google Suite, Adobe Acrobat DC, video conference (i.e. Zoom), and database systems in the completion of work assignments.
Proficient in working with enterprise systems and the associated data such as data input, data retrieval (e.g. reports), and data analytics, with the ability to provide recommendations, decision support, and create plans based on data analysis findings.
Excellent organizational and time management skills to independently track and coordinate activities, set priorities, manage deadlines, and maintain superior service levels in a professional manner.
Demonstrated planning skills with the ability to understand and apply project management concepts and practices to oversee cross-functional projects, efforts, and tasks.
Writing skills sufficient to prepare concise, logical, and grammatically correct correspondence and documents, with an ability to carefully proofread and edit one's own work and the work of others.
Demonstrated highly-effective communication and interpersonal skills.
Demonstrated ability to work with others from diverse backgrounds, using insight, tact, and diplomacy to facilitate reasonable outcomes in a manner that supports and advances the campus Principles of Community in all activities.
Demonstrated ability to employ diplomacy and empathy in customer service, which cultivates and maintains a positive interpersonal environment with internal and external clients.
Ability to cope with ambiguity, frequent interruptions, changing priorities, and competing deadlines.
Ability to recall, retrieve, and communicate detailed information quickly, clearly, and accurately.
Familiarity with FERPA and other privacy regulations and practices and the ability to maintain the confidentiality of sensitive records of students, staff, and instructors.
Continuing education in a related field (bioscience, design, or education).
Knowledge of continuing education culture, current public education programs and trends, and experience working with adult students.
Advanced knowledge of accredited and, certificate program instruction and delivery methodologies, the organization, market, and business strategies.
Experience and expertise in subject matter areas of bioscience, design, or education.
Experience in marketing certificate programs and courses in adult continuing education environment.
Experience recruiting and coordinating instructors in an academic environment.
Demonstrated thorough knowledge of the organization's policies and procedures, with advanced knowledge of functional areas and an understanding of how work impacts other areas of public educational programs.
SPECIAL CONDITIONS OF EMPLOYMENT
Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Ability to travel within a defined regional or service area.
Ability to maintain appearance and conduct suitable for working in a professional setting.
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhere.
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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