Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Business Unit Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. This role analyzes business issues and makes recommendations to maximize operational efficiency and quality and ensures compliance standards are adhered to.
Primary Responsibilities
Analyzes and interprets data to identify trends and opportunities for process improvement
Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
Contributes to workflow or process change and redesign, and has a strong basic understanding of the specific product or process
Creates and maintains policies, procedures, and/or training materials to maximize efficiency and customer service
Defines user requirements and assists with user acceptance testing on occasion
Manages small projects and/or contributes to task forces or project teams on occasion
Takes accountability for regular reporting or process administration as owner on occasion
Works under limited to moderate supervision to analyze and solve moderately complex operational, systems-related, and/or customer issues
Offers advice and guidance to junior analysts on occasion
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in a related field and three (3) years of related experience
Or High School Diploma or GED and seven (7) years of related experience
Skills and Competencies
Ability to learn additional systems as needed
Ability to research, analyze data, and derive facts
Ability to work in a team environment when applicable
Ability to work under pressure and meet deadlines
Analytical and problem-solving skills
Knowledge of business intelligence (BI) tools
Knowledge of business unit and operations areas
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Additional Description
This role will be focused on troubleshooting Consumer System Issues reflected in regulatory data anomalies. The successful candidate will spearhead root cause investigations, escalate of confirmed issues to developers and remediate impacted customers on as as-needed basis. This focus will overlay the baseline expectation of providing tier 2 support for Consumer Systems Issues.
Preferred Skills:
Project management or administration experience
Mainframe system navigation
Consumer Systems experience
SQL Database Proficiency
Data Lake Familiarity
Banking Compliance experience
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.