Under the primary direction of the Assistant Vice President of Enrollment Operations and Student Services for Enrollment Management, the Director of Enrollment Systems supports both the undergraduate and graduate admission teams, contributing expertise and guidance in the formulation and execution of data-oriented recruitment strategies for undergraduate programs and admissions operation for undergraduate and graduate programs. Using independent judgement and the ability to make decisions, the director will be responsible for managing the day-to-day operations of the department, supervising a team, leading the documentation of business processes, and project management. The director will provide leadership and oversight of the strategic direction enrollment office systems for Ellucian's Banner and Technolutions Slate, providing strategy, implementation, development of enrollment systems, sets policies and enforces standards for data collection and integrity, ensures that each office is maximizing its use of the systems, creates and ensures efficient and paperless processes and consistently explores opportunities to gain efficiency, automate and improve upon current processes.
A desirable candidate will thrive in a fast-paced environment, embrace complexity, and provide expertise in admissions and financial aid operations, recruitment planning, and management. A successful Director candidate should be an approachable and collaborative leader, with a strong understanding of contemporary enrollment management systems and best practices and have a passion for working with a diverse student population and strong commitment to the mission of Duquesne University.
Responsible for the day-to-day operations of the University’s CRM (Slate) and ERP (Banner), including, but not limited to, supervising the purchase of leads, creation of inquiry forms, data uploads, consolidating records, and integration with Banner through Axiom. Develop and maintain department assets such as queries, workflows, Standard Operating Procedures, operations calendar, etc.
Supervises, provides technical training, mentorship and feedback to Enrollment Systems and Operations staff.
Prioritize tasks and manage team projects. Create an inclusive and collaborative team-oriented environment.
Direct and oversee cycle preparations, such as applications, reader workflows, online deposits, and creating and assigning security classes and rules.
Collaborate with the team to evaluate and develop improvements for automating processes including assessing and coordinating impacts, testing, implementation, and documentation.
Continuously innovate the ways in which we use Slate by staying updated on new releases and best practices. Regularly attend conferences, webinars, workshops, etc.
Streamline and maintain overall efficiency in processing and enrollment systems to ensure business practices and policies align with department and School goals.
Lead development and updating of internal policies and procedures to enhance and promote enrollment yield and student retention and ensure compliance with university, state, and federal guidelines.
Manage system documentation, upgrades, testing, and troubleshooting.
Assist in analyzing business practices and process flows by establishing policies and adhering to these policies, utilizing systems to their maximum advantage to streamline and improve internal processes, reviewing and monitoring data collection and integrity within systems, and use advanced reporting functions to verify enrollment data and provide recurring and ad hoc reports for various internal and external constituents.
Manage the Enrollment Management ticketing request system, as well as researching and coordinating a timeline for creating, testing and implementing new functionality within the CRM as well as training.
Ensure high levels of customer service internally and externally. Review and evaluate special cases/populations.
Functions as the data steward to ensure data integrity, accreditation standards, privacy laws and best practices for Banner (Admissions and Financial Aid), COGNOS (Admissions and Financial Aid) and Slate by granting security access, performing yearly security audits, educating staff about PII and serving as the team lead for Student (Undergraduate, Graduate and International Admissions, Financial Aid, Registrar and Law Registrar) Banner upgrades.
Foster new relationships as needed for streamlined processes for admission and enrollment. Collaborate with colleagues in Information Technology to ensure the data integrity of Slate and the interface with the University’s enterprise planning system (EPS), Banner. Serve as the data liaison to third-party vendors. Responsible for compliance standards when data is shared with third party vendors.
Participates in professional development and performs other duties and projects as assigned.
Attends admissions recruitment events (e.g., DUQ Day, Fall Open House, etc.).
Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.
Completes other duties as assigned.
Bachelor’s degree in Computer Science, Information Systems, Business, or closely related field from an accredited institution and 3-5 years job related experience.
Master’s degree Computer Science, Information Systems, Business, Public Policy or closely related field from an accredited institution.
Experience in the field with demonstrated proficiency and knowledge of system implementations may substitute preferred education.
Slate CRM experience, Data integration experience, Ellucian Banner student system experience and proficiency in Microsoft Office Suite (Excel, Access, Word, Power Point).
Post-secondary education experience.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Demonstrated leadership skills, broad based understanding, and commitment to the success of all students and university stakeholders.
Knowledge of CRM (preferably Technolutions Slate) and Ellucian Banner Student Systems, reports and queries, and SQL coding, Cognos, Microsoft PowerBI, or other systems available to Duquesne employees.
Strong technical aptitude of student system database architecture, design, structures, functions, and processes.
Ability to use technology effectively and appropriately to make informed decisions and recommendations. Advanced problem-solving skills and experience working with teams to address issues that cross departments and/or divisions of an organization.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
Effective organizational and interpersonal skills including strong written and verbal communications skills. Excellent communication, leadership, and accountability skills.
Demonstrated experience, leading projects, including work breakdown structures, tracking issues, and meeting deadlines. Excellent project management skills.
Demonstrated ability to reason logically, analyze and solve problems and develop alternative solutions for complex information system issues.
Ability to prioritize and work with minimal supervision and track and complete ad-hoc requests as well as major projects.
Ability to initiate and follow through with work responsibilities and to meet deadlines.
Ability to formulate and articulate policies, procedures, expectations and strategic outcomes.
Ability to thrive within a goal-oriented, fast paced, recruitment atmosphere.
Ability to work autonomously on confidential assignments, while also collaborating as a part of a team environment. Ability to exercise sound judgment, discretion, and confidentiality.
Ability to maintain effective working relationships with the University community and teams to gain the respect of all constituencies.
Possess a strong customer service orientation and proactive results-oriented attitude.
Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.