Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
The Office of the University Registrar at Stanford University is seeking a detail-oriented and highly motivated Operations Specialist to join our dynamic team. In this role, you will play a crucial part in supporting the day-to-day functions of the Registrar's Office and ensuring efficient processes for the university's registrar services. Collaborating with various stakeholders, both internally and externally, you will contribute to the maintenance of accurate student records, uphold university policies, and facilitate streamlined registration and enrollment processes. The ideal candidate will possess exceptional organizational skills, attention to detail, and understanding of university policies and regulations related to registrar services.
As the Operations Specialist, you will provide administrative and operational support to faculty, staff, and students, addressing inquiries and issues related to the Registrar's Office services. Reporting to the Process & Project Manager, you will assist in a variety of cross-team projects, working closely with the Curriculum Management, Class Scheduling, Degree Progress, Degree Audit, and Academic Records teams. Effective communication and collaboration skills are vital, as you will interact with diverse individuals and build positive relationships with stakeholders. If you thrive in a fast-paced environment, have a track record of managing administrative tasks, and are committed to contributing to the efficient functioning of the Registrar's Office, we encourage you to apply. This position is a 9 month fixed-term role.
Core Duties: Project Management and Process Improvement:
Collaborate with colleagues to analyze the effectiveness of registrar services and processes, identifying areas for improvement and implementing necessary changes.
Assist in reviewing student and program concerns surfaced through help tickets, and collaborate in resolving issues that involve multiple departments or stakeholders within the department.
Assist in interpreting and implementing university policies related to academic policies, enrollment procedures, and student records management, ensuring compliance and consistency.
Contribute to the development and maintenance of student-facing communications, including report requirements, portals, and notifications regarding registration, grades, and academic deadlines.
Support key processes within the registrar's office, including enrollment management, degree certification, transcript production, and data integrity.
Process student-initiated eForm requests, including manual enrollment updates, student status changes, and transfer credit evaluations.
Contribute to staff training development to facilitate effective change management for Registrar projects.
Utilize student information systems (SIS) and other relevant software applications to support registrar operations; Contribute to system enhancements and process improvements to optimize efficiency and accuracy.
Student Service and Communications:
Facilitate administration and communications for the Student Exceptions Committee, ensuring all materials are ready for their monthly meeting and sending decision letters to students
Provide exceptional customer service to students, faculty, staff, and external stakeholders, addressing inquiries and resolving issues promptly and professionally.
Communicate with clarity and sensitivity, maintaining confidentiality and handling sensitive information appropriately.
Contribute to the development and dissemination of accurate and informative materials related to registrar services.
* - Other duties may also be assigned
The expected pay range for this position is $64,480 to $80,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Customer service skills.
Basic office administration skills.
Ability to learn compliance with legal, financial, and university policies and external regulations.
WORKING CONDITIONS This is a hybrid position which requires 2 days of on-site work per week at Stanford's Redwood City campus.
HOW TO APPLY: We invite you to apply by clicking on the "Apply for Job" button. To be considered, please submit your resume and a one-page cover letter along with your online application.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?