The University of Southern California (USC) seeks a talented IT Business Analyst to contribute to our Functional Design program team. As the IT Business Analyst, you'll play a pivotal role in ensuring that Workday solutions align seamlessly with business requirements. This involves a comprehensive process from requirements gathering and solution design to building, testing, and deployment. Designing solutions requires extracting fundamental business needs from requirements, leveraging the efficiency of Workday, and, in some cases, optimizing existing business processes.

Our ideal candidate brings at least two years of experience as a business analyst and a solid grasp of project management methodologies, business process flow, and documentation procedures. Preference is given to those with experience in large enterprise software projects, particularly with Workday or other Financial ERP solutions in the Higher Education or Research industry. Join us as we innovate and optimize our business processes!

THE TEAM

The ITS vision aligns strategy, business, and services, affirms ITS cultural values, empowers cross-functional teamwork, embraces world-class best practices, and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential.

We are looking for top talent to join us on our journey.

ITS CULTURE

USC’s ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great workplace—you will enjoy excellent benefits, including various well-being programs designed to help individuals achieve work-life balance.

MINIMUM REQUIREMENTS

The candidate for the position of IT Business Analyst must meet the following qualifications:

• Bachelor’s degree in business administration, organization development, communication, or related discipline 
• Two years of business analysis experience  
• Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.
• Experience conducting or facilitating requirement-gathering interviews or sessions.
• Experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making.
• Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts.
• Experience developing test strategies and plans, using widely accepted test methodologies or frameworks, and proven analytical and problem-solving skills.
• Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly changing environment.
• Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences.
• Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and practical functional documentation skills.

PREFERRED REQUIREMENTS

The ideal candidate for the position of IT Business Analyst meets the following qualifications:

• 4-7 years of business analyst experience in large enterprise software projects or support. 
• Some experience working within a Higher Education and/or Research industry. 
• Experience with Workday or other Financial ERP solutions through ongoing support or deployment. 

THE WORK YOU WILL DO

The IT Business Analyst develops requirements, conceptualizes designs, and recommends business processes supporting core organizational functions for the university. Collaborates with various business partners and stakeholders, including students, faculty, and staff. Effectively documents future-state processes tests the effectiveness of developed solutions, and enables the adoption of new business processes through training support.

Job Accountabilities:

The IT Business Analyst:

• Develops requirements, conceptualizes designs, and effectively recommends business processes supporting core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively with fellow analysts and others (e.g., user experience researchers, product managers, designers, and developers). Engages with technical teams to profile applications and services and identify interdependencies or complementary designs.
• Collaborates with team members and management, implementing practical solutions to support the Product Strategy and Design department’s vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization.
• Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge while contributing to innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities.
• Collaborates with various business partners and stakeholders, including students, faculty, and staff. Utilizes leading practices to effectively anticipate, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions.
• Engages in Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions and in standard business analysis methodology, outlining problems, opportunities, and solutions. Supports process improvement efforts within the team and across the organization.
• Build, design, and deliver solutions that meet customer needs and expectations. Participates in user research to understand customer and stakeholder pain points, challenges, and needs.
• Works to mitigate risk while owning tasks, resources, and changes. Supports the release management process by anticipating risks. Produces required project analysis documentation (e.g., business requirements, scope matrices, use cases, future state proposals, user acceptance technology [UAT] plans).
• Perform other duties as assigned or requested. The university reserves the right to add or change duties at any time 

Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.

The annual base salary range for this position is $85,000.56 - $ 100,000.12. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education:Bachelor's degreeCombined experience/education as substitute for minimum educationMinimum Experience:2 yearsPreferred Education:Bachelor's degreeMinimum Field of Expertise:Proven record of delivering end-to-end, user-centered products, considering stakeholderrequirements, user research, market analysis, data, customer feedback, and technicalconstraints or opportunities. Experience conducting or facilitating requirement-gatheringinterviews or sessions. Experience utilizing analytics tools to measure results of usercenteredproducts, documenting success, presenting opportunities, and supportingdecision-making. Proficiency in Microsoft Office tools and applications, an understanding ofLean and Agile methodologies, and familiarity with computer programming concepts.Experience developing test strategies and plans, using widely accepted test methodologiesor frameworks and proven analytical and problem-solving skills. Experience working withfunctional groups, utilizing time management and prioritization skills to make efficient,logical decisions in a rapidly-changing environment. Excellent written and oralcommunication skills, with experience presenting technical topics in a business-orientedfashion to non-technical audiences. Proven experience establishing strong workingrelationships with a wide range of team members and clients, utilizing clear and effectivefunctional documentation skills.

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