We are seeking a Student Success Project Manager who will be reporting to the Associate Vice Provost for Student Success and Retention (AVP). The Student Success Project Managerwill serve as the project manager for the Achieving Success Action Plan (ASAP). The project manager will support and serve as part of the ASAP Working Group. This working group chaired by the AVP for Student Success and Retention will monitor student retention, identify students at risk for attrition, and identify institutional systems that create barriers to student retention and persistence. The ASAP Working Group will monitor the progress of the ASAP implementation including student retention, progress to degree metrics (such as student performance in Gateway STEM), and monitoring responsiveness to student intervention needs and mechanisms to reduce leavers. The Working Group will pay special attention to the needs, support, and progress of Pell students. The Student Success Project Manager will assist the AVP with facilitating, coordinating, and assessing the work of the ASAP Working Group.
The Student Success Program Manager will lead high-priority, short and long-term Achieving Success Action Plan (ASAP) projects from concept to implementation and will be responsible for independently managing critical and time sensitive tasks/function/priorities and providing ongoing program support within the Division of Student Affairs. The Program Manager will work collaboratively across the division and University to support strategic planning issues and initiatives of the ASAP Working Group, under the supervision of the Associate Vice Provost for Student Success and Retention (AVP).
Specific Duties & Responsibilities
The Project Manager will lead through influence, overseeing and guiding ASAP project teams of people who may not report directly to Student Affairs.
The Program Manager will work under the guiding principle to establish and maintain short-term actions and interventions to support student outcomes and increase retention and timely graduation of currently enrolled undergraduate students.
The Project Manager is responsible for planning, socializing and implementing challenging and highly impactful strategic work, which requires creativity, focus, leadership presence and project management abilities.
The Project Manager must be able to flex into various roles, sometimes managing autonomously, and at other times supporting and enabling the work of the Associate Vice Provost for Student Success and Retention, the ASAP Working Group, or other individuals or teams.
General responsibilities include data collection and analysis, project mapping and tracking, process analysis and charting, report and proposal writing and content development; and defining and communicating options, making recommendations regarding appropriate courses of action based on thorough understanding of desired outcomes, expectations, and timelines of the ASAP Working Group.
The Project Manager will have exposure to, and be expected to work collaboratively with Student Affairs leadership, the ASAP Working Group, and school-based leaders and stakeholders from around Johns Hopkins University.
The Project Manager with be in collaboration with the AVP, and as part of, the ASAP Working Group.
Develop measurable goals and outcomes for increasing term to term retention and increasing the rate of return of students on suspension or leave; including ongoing awareness of the number of, and list of, students who at risk of leaving and the plan to provide additional support for ongoing enrollment.
Develop an issues response approach/protocol: The ASAP Working Group will have a bird's eye view of progress in meeting students' immediate needs and will address issues and concerns as they arise including areas of friction/barriers to make it easier for students to remain enrolled, term to term (to increase rates of timely graduation).
Help to establish data monitoring, reporting, and calibration approach to continuous improvement, setting incremental goals and achieving outcomes.
Help to establish a process by which incoming student data informs matriculating student support needs to include information to support placement and supplemental instruction in Gateway STEM courses and early student intervention support.
Project Management & Administrative Functions
Develop and maintain ASAP Working Group documentation to address university barriers to timely student degree completion.
Ensure the development of student success planning documents, tracking of progress, and reporting of efforts.
Provide high-level project management for ASAP initiatives.
Perform research/benchmarking projects to support ASAP Working Group, including data analysis.
Draft documents and relevant materials, including web-based, supporting on-going education and outreach.
Coordinate evaluation data and/or assist with administrative processes and prepare special reports.
Complete other duties as assigned.
Special Knowledge, Skills & Abilities
Ability to operate independently in a fast-paced, high-productivity environment, with guidance provided by Student Affairs leadership.
Demonstrated good judgment and decision-making capabilities.
Ability to build and maintain strong, trusting relationships and demonstrated ability to collaborate with and present to work-groups, end-users, and subject-matter experts.
Excellent verbal and written communication skills, as well as skill with interpersonal interactions and diplomacy, to effectively interact with a diverse population.
Current with technology for tracking deliverables and milestones and embrace and champion the adoption of innovations to modernize and assist with team adoption of resources that will assist with project planning and timelines.
Ability to use data, statistical and quantitative analysis, to drive decision making and help to enhance understanding and develop new insights.
Experience supervising or facilitating cross-functional teams.
Proficiency with presentation and collaboration tools including all Microsoft Office programs (Word, Excel, PowerPoint, Visio, SharePoint, Teams, OneDrive).
Ability to prioritize own work and work of others, as needed.
M-F 8:30am-5:00pm; Hybrid 2-3 Days in Office
Bachelor's Degree in related field.
Five years of related experience.
Additional related experience may substitute for required education and additional related education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Master's Degree preferred.
The Johns Hopkins University was America's first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master's, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources to ensuring student success and particularly those from first-generation or limited income (FLI) backgrounds, making bold, sustained, and dramatic investments in the student experience over the last 15 years.
Student Affairs at JHU
Student Affairs on the Homewood campus is made up of 23 departments ranging from On-Campus Living, Dining, Athletics and Campus Recreation to Student Engagement, Student Conduct, Student Transitions and Family Engagement, Center for Student Success, Center for Social Concern, and University Student Services administrative units like Human Resources, IT, and Communications.
Student Affairs at Johns Hopkins educates beyond the classrooms, helping students to deepen their self-awareness, develop relationships, nurture inclusion, and find fulfillment in the collegiate experience to ensure lifelong success and meaningful contributions to our global community. Our culture is defined by our commitment to the
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.