The Advisory Technology team of Cushman and Wakefield is looking for a detail- oriented, conscientious team player that can work with a diverse set of service lines and colleagues to provide technical leadership and aid the business in the use and adoption of core platforms/ tools. This person will use their knowledge of the system and service lines to assist in supporting the existing users as well as driving adoption to new teams by providing oversight of business process/ tool mapping, data best practices, reporting, and general technical support.
Act as a trusted advisor to the business users to ensure their success using Advisory technology.
Work closely with Advisory Technology Sales Enablement Manager and other team members to increase platform usability and add business value.
Provide leadership in the support of business users on answering questions, managing data, building/modifying reports and dashboards, and troubleshooting issues.
Leverage leadership, attention to detail, project management skills and problem-solving skills to act as an implementation leader and expert for onboarding new teams.
Lead onboarding of new M&A users and broker teams, aligning their process to our platform and leading adoption of tool best practices.
Oversee that data work, enhancement requests and bugs are aligned to customer needs and verify that all have proper SIT / UAT testing prior to release.
Work closely with Global Test Leads, Engineering teams and the Program management team to drive regional end-to-end UAT readiness and execution for BAU releases and Strategic programs.
Coordinate with Engineering, Business Analysts and Test Leads to define relevant test scenarios and test cases and ensure that the business is set up for success during User Acceptance Testing
Prepare reports and materials for internal team and leadership meetings.
Support and participate in strategic TDS Advisory projects/ initiatives
Follow established processes documentation and assist with updating it when needed
Stay up to date on industry/ service line trends as well as Salesforce capabilities and roadmap.
Work very closely with any CRM related initiatives around delivery, training, adoption and BAU support.
Support onboarding of new users, confirming licenses are set up correctly, aligning their data and processes to our platform and leading adoption of Salesforce best practices.
Participate in technical team meetings, projects and initiatives representing both the best interest of the business and the platform.
Participate in Change Management/Governance/Centre of Excellence programs.
Follow established best practices standards for customer instruction, adoption and solutioning.
Assist and provide support in Advisory best practices and operations
2+ years of related work experience
4-year College Degree, or comparable work experience
Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
Detail oriented and proficient at tracking tasks and documentation
Adept at constructive problem solving and critical thinking
Able to quickly learn technology and business processes
Ideally knowledgeable about Salesforce and/or CRE business
Strong communication and interpersonal skills both written and verbal, with the ability to navigate conflict and foster honest dialog
Ability to quickly grasp and distinctly explain technological and business concepts
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $70,805.00 - $83,300.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment withoutÂ regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.