Position Title & Department: Media Circulation - AV Support Specialist; Information Technology Services
Posting #: 4720
Department Description: Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures. We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.
University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.
Detailed Description: This position has the daily responsibility for all Media Circulation Desk and distribution of media equipment. Responsible for all audiovisual equipment upkeep of the inventory and equipment in circulation and the oversight and scheduling of the student employees of the Circulation Desk Set-up, operate, and troubleshoot all equipment, devices, and systems. This position also has the responsibility for assisting with video production, classroom technology support, and events.
The incumbent would be responsible for overseeing the circulation of media materials and providing technical support for audiovisual equipment. Duties include managing the media library, coordination and scheduling of the AV equipment setup for the classrooms, meetings and events. Providing technical support and training to the student employees and the end users.
Duties and Responsibilities:
Oversight of the Media Center circulation desk and satellite storage and distribution rooms.
Maintain loaner laptops (Mac and PC) keep updated and staging to prepare PC's for circulation.
A/V equipment booking, scheduling, circulation and inventory using the Sierra catalog system.
Oversee campus wide media inventory for upkeep, repair. or check out.
Demonstration of equipment operation to faculty and students.
Scheduling and coordination of equipment requirements for other departments.
Deliveries and pickup of A/V equipment.
Application of late fees, communication and follow up with users.
Providing recurring reports on the activities and stats of the checkout equipment.
Update of the AV inventory system with each classroom refresh cycle (barcode and EMS updates).
Plans for the upgrade of the equipment of the media library.
Setting up and configuring AV equipment (projectors, Mics, Speakers, etc).
Troubleshooting technical issues related to the AV equipment/systems.
Maintaining and updating equipment inventory and ensuring that all equipment are properly maintained and functional.
Providing technical training to users of the loaners.
Assisting with the planning and execution of events, meetings, and presentations.
Responsible for Circulation desk staffing and coverage.
Perform daily maintenance of database for all media center equipment including its repair history.
Perform daily maintenance of database for all classroom media equipment including its repair history.
Maintenance and readiness of all media equipment for check out (loaner computers, camera and other AV tools).
Troubleshooting and maintenance of classroom media equipment.
Complete weekly walks of classrooms to verify all are in working order and have proper documentation.
Plans for future A/V needs of the campus by researching new available technologies and collecting, compiling and analyzing a variety of data from both inside and outside the organization.
Provide recommendations to equipment inventory and purchasing.
Creates and analyzes customer satisfaction and need surveys.
Writes procedure and training manuals and updates.
General clerical duties associated with circulation supervision.
Interviewing, recommending for hire, training, scheduling and supervision of up to 15 student workers per semester and through University Intersessions.
Coordinates student workers & work study students' academic schedule with Media Center operations.
Creates and updates Media Center training manuals and procedures.
Coaching, onboarding and training of the student staff.
Video Production Technician
Completes editing assignments in a timely manner using non-linear editing software producing final project in desired format.
Provides instruction and demonstration to faculty and students of the media center editing stations.
Demonstrates an advanced knowledge of professional broadcast standards and production techniques.
Provides recommendations for production equipment and purchasing.
Assist and support of any academic events with video productions (including pre-post planning).
Special Conditions of Employment:
Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements: Minimum Qualifications:
Education: College (AA or BA) with at least 5 consecutive years of experience with AV and digital production.
Must be extremely accurate in maintaining a variety of computer and paper records including inventory and demonstrate the ability to handle confidential client and employment information with tact and discretion.
Must be able to keep track of simultaneous activities across the campus.
Must be flexible in scheduling to provide evening and weekend coverage.
A service-oriented work style.
Must be willing to drive University or personal vehicle to off-campus locations if needed.
This position requires a flexible schedule to meet the needs of the University with a workday starting as early as 7:00am and finishing as late as 10:00pm. Actual schedule is dictated by university events and assignments.
Two years of experience working in a higher education technology or media services department is preferred.
Prior supervisory experience preferred.
Performance Expectations - Knowledge, Skills and Abilities:
Must have excellent customer-service skills and possess excellent human relations skills. Must be able to communicate and articulate University and Media Services policies to clients and address clients needs.
Must have a wide variety of video production skills including: Camera operation and editing.
Must be courteous and diplomatic.
Must be able to initiate policy and procedural changes to improve customer and University media services.
Must have or be willing to acquire the ability and competence to prepare, deliver and operate a variety of audio-visual devices such as, video editors, video/data projectors, and digital cameras.
Must be comfortable using desktop computing tools (Windows and Mac).
Must be accurate in maintaining computer-based records; knowledge of database software a must.
Must be able to work independently and without close supervision.
Must keep skills current within the production field.
This is not an entry-level position.
Posting Salary: $25.00-28.00 per hour; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions: Resume Required Click the 'Apply Now' button to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at [email protected].
Additional Details: Hours: 37.5 hours per week
Closing date: Open until filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.