The Wharton Global Youth Program is seeking an Admissions and Enrollment Manager to oversee the recruitment, enrollment, and retention of students, including the enrollment of a more diverse and inclusive student body. The Admissions and Enrollment Manager will develop, communicate, and oversee processes and goals associated with CRM and application development and implementation, and will manage the admissions funnel, data workflow, and end user experience. The Manager will also evaluate credentials of student applications for admissions, track and report on intake statistics, and coordinate communications and messaging relevant to admissions and enrollment procedures. This position will serve as an integral member of the Wharton Global Youth team.

RESPONSIBILITIES
Project Management/Salesforce Implementation

• Liaise with Global Youth leadership, Wharton Computing, and Salesforce developers to establish goals and define data and platform needs for development and build of new Salesforce implementation
• Oversee multi-phase project implementation, to include: streamlined program(s) application, admissions review module, data collection and reporting, dashboard creation, and financial processing 
• Manage evolving list of data needs, platform objectives, and end user experience goals to ensure successful execution

Admissions & Enrollment Management

• Lead revision of annual application process (decision letter language, application form and requirements, essay prompts, academic criteria and prerequisites, application timelines, instructions, and evaluation rubrics) to ensure positive end user experience throughout customer journey
• Establish best practices and process documentation for application review and decision-making; oversee admissions committee (audit review progress/audit decisions, reassign applications as needed, conduct cohort-building process)
• Recruit, hire, train, and supervise graduate student application reviewers on seasonal basis 
• Establish enrollment targets per program; manage program wait lists; oversee session change requests; build enrollment reports and student rosters

Data Management

• Develop and maintain systematic data collection procedures within Salesforce to capture YoY intake statistics, attrition rates, feeder schools, and opportunities for increased engagement
• Prepare end of year annual reports and submit periodic programming reports to necessary stakeholders
• Utilize Salesforce reporting features to build visual data dashboards to summate application and enrollment trends by program type
• Oversee collection of student survey data to implement quality improvement practices

Recruitment & Retention

• Develop and implement a strategic recruitment and retention model designed to drive program awareness and foster multi-year student engagement
• Expand and execute existing efforts to increase diversity and access within programming
• Lead student recruitment efforts, including organizing information sessions, attending recruitment events and fairs, presenting to various stakeholders to aid lead generation and strategic marketing efforts
• Liaise with Marketing Director to highlight new programs and initiatives, promote under-sold programs, and create marketing collateral tailored for select audiences

Program Operations Support

• Administratively support program and course delivery on as needed basis, to include: triaging student technical and program inquiries in ZenDesk, coordinating program purchases and deliveries,  supporting summer lecture series
• Manage the online course Canvas enrollment workflow

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

QUALIFICATIONS

• A Bachelors Degree and 3-5 years professional experience working within higher education is required.
• A Master’s degree within education or a related field is preferred, though not required.
• Experience working with high school students and/or within the admissions field is strongly encouraged.
• Strong interpersonal communications, organizational skills, and attention to detail will be necessary for this position.
• Experience with Salesforce, ZenDesk, Canvas, and Qualtrics are also strongly encouraged.