The Employee Relations Manager consults with Cushman & Wakefield business managers, HR staff, and employees on Employee Relations matters and support the Employee Relations centralized team model. Key skills required to be successful in this role are exceptional communication skillsâ”especially in a virtual environment, solid leadership, connection and relationship skills, strong ability to influence, action orientation and responsive mindset, plus the ability to write and document issues with clarity and precision. This role will lead a team of Employee Relations Specialists for Asset Services, Corporate Functions, and escalated Leaves and Job Accommodations. They will assign cases to ER/HR staff members, instruct them on the use of the case management system, including storing and tracking case notes. Additionally, the Employee Relations ER Manager will may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Center of Excellence (COE) function. In partnership with the Employee Relations Team, they will also help create the centralized Global ER function. This role reports to the Senior Employee Relations Manager.
Principal Duties and Responsibilities:
Accomplishes the objectives of the Employee Relations COE, by leading staff; recruiting, selecting, orienting, training, performance management of team.
Provides solutions to routine/complex Employee Relations issues, planning and evaluating COE activities.
Ensures a safe, secure, and legal work environment that develops professional and personal growth opportunities for the team
Serves as a resource for Employee Relations and HR teams concerning issues of employment law, harassment, discrimination, retaliation, reasonable accommodations, position elimination activities, etc.
Counsels the company on concerns related to applicable Equal Employment Opportunity (EEO) laws including Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other similar federal and state laws.
Using case management system, creates and runs reports to identify trends of Employee Relations matters and works with business stakeholders to mitigate and resolve.
Creates and delivers training material in the areas of EEO compliance, workplace investigations, reasonable accommodations, and other Employee Relations matters as needed.
Partners with internal and external legal counsel concerning legal guidance, interpretations and the disposition of cases.
Consults on highly sensitive or complex performance management issues, including PIPs, exit strategies and involuntary separations; conducts high level investigations as needed.
Guides the Employee Relations and HR teams in the drafting and preparing of key case information for internal and external counsel to respond to EEOC charges, attorney demands, litigation holds, etc.
Oversees and facilitates the resolution of escalated Leave of Absence employment decisions and requests for workplace accommodations by facilitating and influencing discussions with HRBPs, managers, employees, Legal and HR Benefits.
Leads the creation and refinement of company-wide HR policies; collaborates and consults on non-HR policies.
Motivates stakeholders to help implement and support change as well as developing strategies in response to resistance to change.
Participate in project work that supports the Global ER COE, HR team, or other functions
Occasional travel to participate in investigations and meetings as needed.
7 + years of progressive HR experience with significant ER experience
Bachelorâ™s Degree in HR or related area, or equivalent experience
Advanced degree preferred (MBA, Masterâ™s in HR, law degree)
3+ years of experience managing a team
Knowledge, Skills and Abilities, Competencies:
Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general
In-depth knowledge of employment law
Superior diagnostic and analytical skills; proficient in MS Excel Spreadsheets
Excellent written and verbal communication skills
Solid business intelligence
Ability to influence leaders and colleagues, skilled counselor, consultant, and facilitator
Strong organization skills and project management skills
Proficiency in MS Office, knowledge of HRMS systems such as Workday, Service Now
Expert knowledge of internal investigation principles
Excellent consultation skills and the ability to seek out information and work effectively with all levels of employees within the organization
Ability to maintain strong relationships with business stakeholders including Legal, Ethics & Compliance, senior business leaders and HR People Partners
Attention to detail coupled with a style that understands business context as well as a participative team player
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $93,500.00 - $110,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment withoutÂ regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
Work for the Best in the Industry - make your next move here!
Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.