Title:                                 Specialist, Digital Community                                 

FLSA Status:                    Exempt

Supervisor:                       Manager, Digital Product Operations              

Location:                          Remote/ Fairfax, VA

Department:                    Content Delivery                                        

Alt Work Eligibility:           CWW-Y, Telework-Y, Remote-Y

Level:                               Staff

Summary of Position:

We’re AVIXA (Audiovisual & Integrated Experience Association), and we’re seeking a dynamic Digital Community Specialist to help manage AVIXA Xchange, where all things audiovisual come together in one vibrant digital space. We’re not just a community; we’re a hub of innovation, connection, and creativity. Join us in shaping the future of AV tech!

AVIXA is the trade association and professional society that serves the audiovisual industry worldwide. In a time where the way that we communicate and experience the world has undergone such a notable evolution, technology is more integrated – and more global – than ever, and we’re here for it.

Our vision is to serve as a trusted hub for the industry to connect, grow their knowledge and business, and be inspired. Our AVIXA Xchange initiative is focused on not just reaching but engaging with the AV industry around the world.

What will you do?

In this role, you’ll lead the charge in making AVIXA Xchange the go-to destination for AV professionals and enthusiasts. Bring your instincts, data skills, and a dash of fun as you grow our community and amplify the AV experience.

Working closely with peers across the organization and the industry, you’ll coordinate, collaborate (and listen!), and conversate your way into the hearts and minds of the Xchange users. With over 17k users and growing, the AVIXA Xchange is brimming with potential that it needs you to help unlock. You’ll work most closely with the product team to optimize the experience; the social and digital content teams to create cross-pollination opportunities; and the global industry engagement team to connect even deeper with our network. You’ll use data to monitor trends, spot (and seize!) opportunities, and get ahead of what our community needs and wants most.

Speaking of data – key success metrics in this role will include things like how much time people spend with us, how often they return, and how we’re interacting with the rest of our product portfolio.

We’re leading a notable digital transformation and we need an incisive teammate with a discerning eye to help us on this journey. We expect and will empower you to bring modern ideas that we may not have yet considered.

Who are you?

You are passionate about people, technology, and conversations.  You have experience, either managing or in a supporting role, with crafting and implementing successful community engagement strategies, with the stats and examples to back it up. You thrive in delighting our members with engaging experiences, awesome content, and meaningful interactions. As well, you can combine data, user feedback, and your instinct to make daily decisions that fuel our community’s growth and success.

Whether you’re an AV aficionado or eager to dive into one of the cooler tech worlds, your enthusiasm is key. We want you to share your passion and/or demonstrate your ability to learn fast. We want you to always be looking to learn more about digital trends, audiences, and community management best practices.

 How You’ll Make an Impact:

• Spark lively conversations and connections among AVIXA Xchange users
• Drive effective and relevant user experiences throughout AVIXA Xchange, as well as to-and-from related products within our portfolio
• Nurture established key industry relationships with notable personalities and contributors
• Be a reliable resource internally across our global teams
• Assist with analyzing user needs, behaviors, and competitive trends, to make data-driven decisions.
• Attend industry and association events on behalf of the company.
• Ensure OKRs are effectively defined, measurable, and monitored.

Qualifications/ About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An uncanny ability to mix data-driven insights with creative instincts
• Direct experience managing an engaged community. Bonus points for experience with a professional community!
• A deep love for audiovisual tech and/or a track record of quickly mastering new fields
• Proactive and curious: monitor industry trends and conversations across multiple sources to better ensure relevancy.
• Exceptional communication skills, with a pinch of casual flair.
• Collaborative spirit, ready to work with our incredible team around the world to help match their objectives to the strengths of the AVIXA Xchange.
• Experience creating and/or monitoring reports for internal and external distribution.
• You prioritize people – serving our audiences, members, and internal stakeholders.
• Bonus points for experience serving a global and/or multi-lingual audience. Extra bonus points for familiarity, either conversational or fluent, with the Spanish or German languages.
• Experience integrating data from analytics platforms (such as Google Analytics, Parse.ly, etc.) into decisions daily, and demonstrated ability to effectively disseminate data so that it is actionable and digestible by multiple audiences.

Education: Knowledge and experience are prioritized. College/ education may be considered alongside direct experience.

Experience Level: Minimum of 3 years proven experience as digital community coordinator or manager. Bonus points for non-profit, AV, software, and/or media experience.

Certifications: n/a (Bonus points for CTS)

Technical Skills: Social media platform fluency, digital community platform(s) fluency, digital analytics platform (Google Analytics/ GA4, GoSquared, etc.)

Starting base salary range is $55,000-$75,000. Individual compensation will be commensurate with the candidate's experience. Full benefits are available and the position is eligible for the Staff level annual bonus program.

Why You’ll Love Working Here:

• AVIXA is a global organization that celebrates diversity of thought, background, demographics, and experience. Learn more about us!
• The AV industry is truly inspiring, changing how people experience the world.
• We’re headquartered in Fairfax, VA but also have a widely distributed team. We recognize that talented people live all over the world.
• Our team likes to have fun and enjoy a good meal, even when we’re not together. We also expect everyone to have a strong opinion on whether a hot dog is a sandwich!
• Our values: Trust, Heart, Courage. No buzzwords here. We take these seriously and live them every day.
• Our people: you will be surrounded by some of the most talented, supportive, smart, and thoughtful leaders and teams.
• It’s not all about work: generous PTO and holiday time off, flexible working hours, option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off)
• The perks: AVIXA offers comprehensive medical, dental, and vision benefits, 401k plan with company matching, pet insurance, learning and career development opportunities, education assistance, and more!

This description describes the general duties and responsibilities of the position.  It is not a complete list of duties and the employee may be required to take on additional duties and responsibilities as required by the needs of the association.

EEO Policy Statement: “It is the policy of AVIXA to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, age, religion, sex, national origin, disability, sexual orientation, or any other category protected by law.”