The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

University Advancement is committed to fostering a diverse, equitable, and inclusive culture in which all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California’s mission, values, and goals.

University Advancement is seeking an Associate Director, Prospect Data Management to join its Development Research and Relationship Management team. Reporting to Director, Relationship Management, the incumbent will serve as a primary subject matter expert for all relationship management-related queries from across USC’s advancement community.

Responsibilities

• Serve as a primary subject matter expert for all relationship management-related queries from across USC’s advancement community through oversight of a request intake system. Prioritize the request workload, delegate tasks where appropriate, and ensure that all queries and requests are answered efficiently and tracked effectively.

• Serve as the lead custodian of all relationship management data (e.g., proposals, contact reports, assignments, strategies, tasks, ratings) and ensure that data in Salesforce is accurate and up to date.

• Create daily and weekly audits to ensure a high level of integrity of all relationship management data.

• Oversee University Advancement’s wealth screening program, including file preparation and result uploads.

• Maintain and refine metrics that assist with prospect prioritization and fundraiser portfolio optimization.

• Create and update documentation around relationship management-related processes and procedures. Periodically review processes for relevance and accuracy and work to ensure the materials are updated and, when appropriate, communicated to the advancement community at large.

• Provide project and resource management internally among the Relationship Management team and in partnership with and support of colleagues in Business Intelligence, Development Research, and CRM User Experience, when required.

• Provide direct supervision to one direct report in Relationship Management.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Minimum Education

• Bachelor’s degree

• Combined experience/education as substitute for minimum education

Minimum Qualifications

• Familiarity with fundraising CRMs, preferably Salesforce.

• Basic proficiency in SQL and strong proficiency with Microsoft Office suite.

• Familiarity with data visualization tools, such as Tableau, Power BI, and/or Qlik.

• Excellent oral and interpersonal skills and strong project management and problem-solving skills. Ability to work both independently and as part of a team in a demanding environment. This position requires strong attention to detail and the ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

• Master’s degree

• Five years of experience in related professional experience.

• Familiarity with project management and issue tracking software, such as Asana, Jira, Monday, Trello, Wrike, or a similar tool.

• Knowledge of common practices in the fields of fundraising, alumni relations, development, and prospect development. Ability to conceptualize and develop proactive prospecting methodologies to support organizational goals, including data mining, sophisticated constituent database queries, etc.

• Familiarity with wealth screening, including vendors and application to fundraising.

Required Documents and Additional Information

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

The budgeted salary for this position is $90,000 – $100,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions once you meet Program's eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.

The University of Southern California values diversity and is committed to equal opportunity in employment.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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