A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan Library is one of the world's largest academic research libraries and serves a vibrant University community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the University's world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

Document Delivery provides access to locally available library materials and items borrowed from other institutions. The department is a high-volume production environment, Document Delivery is made up of four services: 1) Local Document Delivery delivers U-M Library materials to U-M Ann Arbor patrons, 2) Interlibrary Loan (ILL) Borrowing obtains materials not owned by U-M Library for U-M Ann Arbor, Flint and Dearborn patrons; 3) ILL Lending provides U-M Library materials to other institutions; 4) Delivery Service for both ILL and Local books to Ann Arbor campus department offices.

You will spend part of the day attending to the daily operations at the Health Science Library's remote storage (HSRS) facility housing about .5 million bound volumes; and part of your day shipping approximately 30k annual Document Delivery requests using approved vendors, such as FedEx, UPS, etc. Responsibilities include processing of Document Delivery requests and stacks maintenance of the HSRS collection; Maintain and update addresses in shipping databases.

The library is committed to recruiting and retaining a diverse workforce and encourages all employees to incorporate their diverse backgrounds, skills, and life experiences into their work.

Reporting Structure

You will report to the Resource Sharing Manager for External Patrons, which is part of Document Delivery, a department within the Collections division.

Supervisory Experience

You may supervise student staff.

• Oversee filling daily requests by retrieval and scanning at the Health Science Library's remote storage (HSRS) facility.
• Help process ILL lending requests, using several electronic databases to search requests by partner institutions.
• Prioritize daily shipping needs. Prepare and package all outgoing packages verifying address, costs, and using proper shipping guidelines.
• Coordinate and have functional supervision over student shipping staff.
• Maintain documentation for shipping policies and training materials.
• Thoughtfully answer questions and explain policies to other institutions, patrons, or shipping vendors by telephone, email and in person.
• Participate on library and departmental committees and attend departmental meetings.
• Stay informed on relevant interlibrary loan issues and practices through professional reading, conferences, workshops, or similar activities.

• High school diploma and one to two years of library or office experience or equivalent combination of education and experience
• Excellent organizational and problem-solving skills with attention to detail.
• Experience prioritizing and handling multiple assignments and deadlines simultaneously.
• Strong communication and customer service skills.
• Work well in a multicultural and collaborative environment.
• Typing and word processing skills
• Ability to move and/or transport materials weighing up to 30 pounds.

• You will work fully on-site.
• You may be eligible for flexible work opportunities at the discretion of the hiring department.

For questions about this posting or to request accommodations, please contact [email protected].

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

Connections working at University of Michigan - Ann Arbor