Assistant Director, Teaching & Learning with Technology
Location: Boston, Massachusetts
Internal Number: 4767489
Assistant Director, Teaching & Learning with Technology
About the Opportunity
The Academic Technologies (AT) team at Northeastern University (NU) is currently seeking a talented individual to fill the role of Assistant Director of Teaching & Learning with Technology. Reporting to the Director of Academic Technologies, the Assistant Director of Teaching & Learning with Technology is responsible for training and consultation programs as well as engagement initiatives supporting faculty in the appropriate use of technology in teaching and learning. The role will work closely with university program leads and direct AT staff members to help design and implement innovative technology services and solutions that advance the teaching and learning mission of NU. This role will also identify key opportunities for engaging directly with faculty and handle faculty escalations as needed. This position is a hybrid role with three day a week on the Boston campus. During peak time periods, there may be a need for up to 5 days on the Boston campus.
This position is responsible for managing members of the AT team, and for providing input into the evolution of the learning technologies environment. Prioritization and goal setting for self and others will be essential to provide timely solutions for changing faculty pedagogical requirements. Collaboration across all areas of the Information Technology Services (ITS) division and the Global Network will be essential to effectively bring innovative teaching and learning technologies to scale across the NU global campus. Through effective collaboration and proactive outreach, the Assistant Director of Teaching & Learning with Technology will design and implement programs to support faculty and academic departments with curriculum development activities to ensure the seamless integration of technology into courses and programs. A key factor in the success of this role will be to create a coherent academic technology experience for students and faculty across Northeastern's global campus.
This position will also work with faculty and university leadership, as well as partner with key members of the Provost's Office, including the Office of Institutional Assessment and Evaluation, the Center for Advancing Teaching and Learning through Research (CATLR), Experiential Global Digital Education (EDGE), and Educational Innovation. He or she will also participate and provide assistance with research proposals related to technology in pedagogical approaches to learning.
Masters degree in Instructional Design, Instructional Technology, Educational Technology or related field.
Minimum of 5-10 years of related experience
Experience with current communication, collaboration, and academic/media technologies
Experience with Learning Management System administration and support (e.g. Blackboard, Canvas)
Experience with educational tool interoperability and data exchange standards
Experience with lecture capture, assessment platforms, and survey technologies
Knowledge of instructional design methodologies
Knowledge of accessibility standards as they pertain to teaching and learning
Expertise in analytics and assessment of academic technology service effectiveness, impact on student success and demonstrated experience with data-driven decision making.
Demonstrated record of developing and managing innovative and effective teaching and learning technology services for a diverse community of learners
An understanding of current and emerging technologies to advance collaboration, exploration, and discovery across academic disciplines, with significant experience leveraging these opportunities for practical and measurable gains in teaching and learning
Ability to set and effectively communicate a vision for academic technology that is aligned with university priorities
Ability to work collaboratively across all areas of ITS to support the effective development and maintenance of university-wide educational technology services
Demonstrated ability to continuously improve processes and customer support
Customer service driven approach, with the ability to manage multiple projects simultaneously, plan and implement project specifications, report project status, and identify delays or resource shortages.
Excellent verbal and written communication skills with an ability to communicate solutions by providing both technical and non-technical interpretations.
Ability to work with diverse groups across multiple disciplines, fostering collaborative relationships in the academic community.
Ability to lead, manage, and work with high functioning teams to provide timely build/response for a variety of technology projects.
Ability to lead a remote team, and ideally experience with teams spread across time zones.
Project management experience in a higher education environment
Familiarity with ITIL frameworks
Experience overseeing a broad portfolio of teaching and research support services
Experience with digital and online learning support
Key Responsibilities & Accountabilities
Support AVP, Engagement and Experience and the Director of AT, including but not limited to: managing AT staff, coordinating campus-wide and global sponsored activities in service of educational technology, and aiding in the development of guidelines and policies that are amenable to the evolution of teaching and learning with technology.
Manage and oversee the development of innovative and effective teaching and learning technology services for a diverse community of learners and educators.
Partner with academic deans, faculty, and academic service leaders across the global network of campuses to develop coordinated technology programs and services, including data services, for faculty and students across the university
Meet with key faculty, administration, and stakeholders to constantly identify opportunities to improve AT solutions, support as well as new initiatives.
Partner directly with the Provost's Office, including the Office of Institutional Assessment and Evaluation, the Center for Advancing Teaching and Learning through Research (CATLR), Experiential Global Digital Education (EDGE), and Educational Innovation develop an innovative and holistic approach to integrating technology with teaching and learning across the global Northeastern community.
Supervise and direct the work of AT staff, setting goals, objectives, and communicating priorities based on data and analysis, while cultivating a deep knowledge of current and emerging trends, issues, and best practices in teaching and learning with technology
Oversee the daily operations of Academic Technologies, running through the Planner with direct reports, escalating issues and opportunities, and reporting up activity and successes.
Oversee the AT graduate and undergraduate employment program that provides practice-based learning as it relates to technology, teaching and learning
Define and enhance methodologies and practices of service delivery in line with best practices and continuous process improvement through close interaction with the Customer Experience team within ITS.
Develop a strong group culture of respect, responsiveness, and mutual support of all areas of ITS, as well as faculty and staff of other University divisions.
Create a positive working environment conducive to success and results.
Remove roadblocks and drive cross-team collaboration across ITS.
Translate ITS strategy into practice through competency in teaching and learning technologies, IT business analysis, and planning, assessment and evaluation and IT service management.
In conjunction with the Director oversee budgeting, resource planning processes, and staff development programs within Academic Technology to ensure high-quality delivery of services.
Work to identify funding opportunities, e.g., grants, and to develop external partnerships that advance the positive and effective uses of technologies in higher education.
Develop new and creative ways to engage the user community through both documentation, as well as through in-person workshops and community events
Interface with the knowledgebase team to maintain and create knowledgebase articles and direct the AT knowledge creation process.
Attend relevant conferences and workshops to stay up-to-date on trends in teaching and learning with technology.
Other relevant duties as assigned.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.