The VSO is looking for a creative and data driven individual to serve as its Revenue Operations Manager. We invite all mission-oriented candidates with a passion for the performing arts to apply.
The model candidate is a highly motivated team player who is committed to maintaining a superior level of customer service at all times. They must be detail oriented, customer focused and results driven. This individual will work closely with the VSO’s Development and Marketing Departments alike to provide seamless reporting and data analysis to further the mission and vision of the organization.
Maintain and improve VSO data management systems and processes to drive increases in earned and contributed revenue.
Design strategies for retaining and upgrading subscribers and donors in partnership with Marketing and Development Teams.
Ensure data integrity across Development and Marketing tracking systems.
Distribute analysis-based information and statistics out of Tessitura database (donor and patron software system); create and implement best policies and practices for data hygiene and maintenance, create and update appropriate instructional documentation, assist in training new staff and attend consortium meetings.
Maintain and record donor information in Tessitura ( including gifts, pledges, and credit card billings. Track gifts, pledges, and pledge receivable balances. Work with the Finance department to ensure revenue information reconciles with accounting records on a monthly basis, and resolve any issues that may occur.
Fulfill ad hoc data, analysis, and reporting requests, and provide regular progress reports and extractions of data from the database for analytical purposes
Conduct research to identify, report, and track donor prospects for solicitation and tele-funding campaigns. Track, analyze, and report on results.
Perform data entry and analysis of donor information for identification, cultivation, solicitation, and stewardship of donors.
Acknowledge all donations and pledges, process and mail pledge reminders, and provide other donor communications as required. Devise systems to provide such information when necessary.
Create a monthly spreadsheet of donor gifts received on a cash
Create and maintain tracking spreadsheets with donor data using Excel.
Provide donor history and records to development and executive staff and Board as requested.
Build season ticketed and revenue driven events in the database.
In partnership with the VP of Development and Director of Marketing, design and implement patron retention strategies to engage and maintain the highest level of patron loyalty for the organization.
Oversee the marketing staff’s usage and effectiveness of business intelligence tools, including T-Stats and Dashboards, and use these tools to compile required data analysis.
Manage cycles for data projects to ensure proper planning, executing and monitoring and controlling processes are in place for projects such as mailings and other direct mail campaigns.
Manage subscription and single ticket sales reports.
Monitor and ensure reporting tracking mechanisms in Tessitura and business intelligence tools are set up correctly.
Maintain effective working relationships with vendors (renewals, acquisition, subscription packages) to ensure accurate data, reports and objectives met.
Execute other assignments that help drive the VSO forward-thinking vision, achieve our mission, and abide by our organization’s values.
Manage retention-focused communications via, email, electronic media, social media and other outlets.
Occasionally fill in to assist box office in processing orders.
Demonstrated experience and proficiency in managing data systems. Tessitura experience preferred but ability to learn is essential
Strong organizational and analytical skills with the ability to initiate and complete multiple projects and assignments simultaneously with minimal guidance and on time
Ability to create, research, gather, analyze, and summarize information including numerical and financial data
Ability to work as part of a team and independently
Attention to detail, accuracy in recordkeeping and timely input of data
Able to work some nights and weekends for concerts and events and provide transportation
Proficiency in or ability to learn and use Tessitura database to generate lists, create/run reports and update records
Commitment to maintaining the confidentiality and security of data information
Proficiency in the Microsoft Office suite with an emphasis in merging data between software including Excel and Word
As the region’s most celebrated musical, educational, and entrepreneurial arts organization, the Virginia Symphony Orchestra continues to challenge expectations and push the boundaries of what an American orchestra can be. Innovation and excellence are at the heart of the VSO’s narrative. The VSO has received national attention for its unique mission serving a home area of 1.7 million across the diverse communities of southeastern Virginia. Through appearances at the Kennedy Center and Carnegie Hall and its commitment to adventurous programming, the VSO and its musicians have been highlighted in the media including The New York Times, The Washington Post, National Public Radio, and BBC Worldwide News.
As the largest performing arts organization in southeastern Virginia, the VSO and VSO Chorus present more than 150 concerts and events annually for more than 100,000 residents and visitors. Recent innovations include health and wellness programs, including interactive therapeutic experiences for people living with Alzheimer’s and dementia, and adopting welcoming concert environments for those who are neurodiverse. Since 2019, the VSO has been recognized nationally for striving to ...reflect the region’s ethnic and racial diversity in its members, its programming, and its leadership.
The selection of the young and dynamic conductor Eric Jacobsen as music director in 2021 was another bold step forward for the VSO, further expanding its vision to attract wider and larger audiences with engaging concert experiences and creative and relevant programming. Rounding out the artistic leadership team is Norfolk native Thomas Wilkins in the role of Principal Guest Conductor, reflecting the VSO’s commitment to tell its community’s stories and advance the important conversations that will promote understanding and belonging among all residents.