Lawrence Berkeley National Lab's (LBNL) Facilities Division has an opening for a Business Systems Analyst to join the team.

This role reports to the Facilities Division and is responsible for Berkeley Lab's Maximo Business System. The Facilities Division consists of ~ 260 employees, with an annual operating budget of ~ $100 million dollars, and is responsible for the operation and maintenance of Berkeley Labs facilities, utilities, roads, grounds, and provides transportation, shipping, receiving, mail, shuttle and cafeteria services.

The Maximo Business System Analyst's responsibilities include planning, performing, and implementing system improvements and initiatives and maintenance support of operational systems and ensuring that systems perform as designed. Initiatives may represent one portion of a larger project, or may represent a stand-alone initiative or function within a work group or department. Business analysis functions may include requirements data gathering, best practice research, process mapping, application design, system testing and support, evaluating improvement alternatives, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiatives and performance to updated standards.

What You Will Do:

• Defines and documents Facilities business and functional requirements. Monitors and assesses business and functional practices to ensure efficient and effective systems are being developed and provided to customers:

• Applies principles, theories, concepts and best practices for project planning and information system development on initiatives across functional Facilities departments.

• Elicits and develops functional and business requirements using individual and group interviews, surveys, process walks, process re-engineering workshops, requirements workshops, and peer site visits.

• Documents functional and business requirements using best practices methods including: high-level systems diagrams, requirement traceability matrices, user stories, functional specification documents, data maps, test cases, workflow diagrams, system interface and user report requirements according to standardized methods while using natural language accessible to non-technical communities

• Identifies sources for, gathers and analyzes data relevant to processes. Defines data requirements and obtains customer agreements. Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business requirements

• Works with Functional Owners to Identify and document process enhancements. Assists with presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes. Communicates and collaborates with customers to analyze process needs and requirements and produce documentary artifacts such as functional and business requirements, user stories, workflows, R2A2 matrices, and requirements traceability matrices, mockup layouts for onscreen user interfaces, printed outputs, and interfaces with other systems

• Creates and develops test case scenarios, plans and scripts; performs functional QA testing; facilitates user acceptance testing (UAT), and performs regression testing

• Writes specifications for technically complex or challenging procurements; including the gathering and organization of technical details and requirements

• Assists in the investigation of potential vendors, makes recommendations, and communicates vendor discrepancies and parts/equipment issues

• Supports system functional owners with the creation of help sheets and training materials

• Reviews data post-system implementation to measure success; participates in defining standards of improvement success

• Systems Support

• Manages, prioritizes, and provides resolution for production issues utilizing Jira ticket tracking system, may require facilitating issue/resolution with IT or vendor

• Set up and assist in designing Maximo reports

• Manage user accounts, security settings, and access controls to protect sensitive data

• Monitor system health, troubleshoot issues, and implement necessary fixes or enhancements

• Stay current with Maximo updates, patches, and new features, and apply them as needed

• Implement and enforce best practices for data management, system integration, and customization

• Provide technical support and guidance to users, addressing inquiries and resolving any Maximo-related concerns

• Assist users with data implementation and collection, offering technical and business-level support, resolving incidents, generating reports, and providing daily assistance

• Communication/Engagement:

• Presents recommendations to the Project Manager and Functional Owner to obtain support and buy in for changes

• Shares accountability for realization of results with project managers, program owners and process owners and assists in presentations of recommendations to stakeholders and process owners

• Serves as the conduit between the customer community, LBNL IT department, and the software development team through which requirements flow

• Facilitates the on-going communication between functional and technical staff to ensure clarity on problem statements, business requirements, timelines and the feasibility of technical solutions

• Assists with user training and system documentation efforts.

• Functional understanding of the business processes related to equipment maintenance; labor work assignments and scheduling; parts and materials inventory management; recharge processes, and project management.

What is Required:

Business Systems Analyst (Level 3):

• Bachelor's Degree in Business Administration, Information systems OR the equivalent professional experience AND a minimum of 4 years of relevant experience.

• Strong functional knowledge of IBM Maximo, including configuration, customization, and performance optimization.

• Demonstrated ability to conduct business systems analysis, computer systems design, and implementation of complex computer systems using state-of-the-art methodologies, technologies, and tools.

• In-depth knowledge of the core Maximo modules e.g. work order tracking, job plans, preventative maintenance, assets, workflow, scheduling, etc.

• Working knowledge of the MAXIMO system: functional components, system management and administration features.

• An understanding of the essentials of relational database technologies.

• Ability to develop reports and queries using ANSI SQL.

• Demonstrated ability to design and develop classroom training curricula and materials for functional computer application systems.

• Substantial experience diagnosing and resolving application systems problems.

• Trained in proven methodologies such as LEAN / DMAIC, Six Sigma comprehension preferred.

• Communication skills to discuss with stakeholder and sponsors regarding progress, issues, and plans for resolution.

• Clear and effective writing and documentation skills.

• Operate with a high degree of autonomy and professionalism.

• Knowledge of facilities maintenance, calibration, and operations.

• Highly flexible, well-organized, and detailed-oriented - Work requires attention to detail and the ability to multitask and work in a fast-paced environment.

Additional Requirements for Business Systems Analyst (Level 4):

• Minimum of 12 years of varied leadership experience and related analytical, business or operational experience.

Desired Qualifications:

• MBA or similar professional certification or advanced education/certification in Business Systems Analysis, Lean Six Sigma, Project Management, Business Process Modeling.

• EHS knowledge and experience.

• UI/UX design and usability experience.

• Familiarity with QA testing automation.

• Experience with mobile solutions like Maximo Mobile and Datasplice.

• Experience with scheduling tools eg. Maximo Scheduler, Akwire.

Want to learn more about Berkeley Lab's Culture, Benefits and answers to FAQs? Please visit: https://recruiting.lbl.gov/

Notes:

• This is a full-time career appointment, exempt (monthly paid).

• The Business Systems Analyst (Level 3) position is expected to pay $142,752 - $174,480 annually, which fits within the full salary range of $126,900 - $214,140 annually for the job classification of C71.3.

• The Business Systems Analyst (Level 4) position is expected to pay $162,576 - $198,720 annually, which fits within the full salary range of $144,516 - $243,876 annually for the job classification of C71.4.

• Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group.

• It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on the final candidate's qualifications and experience.

• This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.

• This position is eligible for a hybrid work schedule - a combination of teleworking and performing work on site at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA. Work schedules are dependent on business needs. Individuals working a hybrid schedule must reside within 150 miles of Berkeley Lab.

Berkeley Lab is committed to Inclusion, Diversity, Equity and Accountability (IDEA) and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links: Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.