This position is for the Manager, Technology in the Customer Service Division at Burbank Water and Power. This position will report directly to the Assistant General Manager of Customer Service and will be responsible for defining a strategic technology roadmap to improve the customer experience for BWP’s customers. This includes maintaining and implementing technology related to the utility Customer Information System (CIS), Meter Data Management System (MDMS), online payment and utility usage portals. This position is also expected to lead the efforts in implementing business process improvements to gain efficiencies within the division and overseeing system training and documentation. Under general direction, to plan, supervise, and manage an operational technology (OT) or inf