Job TitleSenior Manager, Service DeliveryJob Description SummaryMarket Manager servicing a distributed portfolio of retail grocery facilities. Manages overall service operations of the Customer's facilities and assures contractual obligations are met and customer expectations are exceeded. Includes primary responsibility for; financial performance, safety/health, employee relations, and customer satisfaction of the O&M departments. Supports directly and oversees all work done by the C&W Services regional team. Manages and is measured by KPIs for customer satisfaction, retention as well as individual and team operational KPIs, budgetary and savings goals. Job DescriptionESSENTIAL FUNCTIONS & RESPONSIBILITIES:Acts as th