The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $83,400 - $155,800. The budgeted salary range that the University reasonably expects to pay for this position is $90,000 - $115,000.
Job Closing Date
This position is 100% campus-based.
Initial applicant review will take place on or aorund October 9th. Posting will close upon selection decision.
About UC Merced
The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.
Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.
The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.
The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.
The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.
About the Job
This position has significant responsibility to achieve broadly stated goals through subordinate managers, determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy and proactively assesses risk to establish systems and procedures to protect organizational assets.
Under the general direction of the Executive Director of Auxiliary Services, the Director of Dining Services is responsible for overseeing two retail operations, catering operations and operations in two residential dining facilities (Pavilion and Yablokoff Wallace). Additionally, the Director is responsible for supervising management of day-to-day business operations in the Pavilion residential dining facility. This position is responsible for providing excellent quality products and nutritious meals in a safe and aesthetically pleasing residential environment.
Overall management, direction and functions of the dining services program. These responsibilities include: supervising and managing business operations, personnel administration, growth and new construction, lease management, debt management, repairs and maintenance, public relations, programs, and financial affairs associated with the operation of the wide spread facilities; management and supervision of business operations, event management, marketing and public relations, personnel administration, fleet management, renovations, and all fiscal affairs of the office.
The primary emphasis of this position focuses on business management practices (i.e., operations management, financial controls, human resource management, interdepartmental relations, research and development, project management, menu/product change management, monitoring vendor relationships and conference programs.)
1) Operation Leadership: Leads the management team and working staff in the overall management of the Dining Department in full compliance with all food, occupational safety rules and regulations and customer service expectations. Provides onsite leadership and decision making for daily operations to the Pavilion facility. Oversees daily operations including, overall customer service delivery, management scheduling, receiving logistics, inventory management, and menu execution. Supervises all culinary food production and service delivery operations, assuring that service and product offerings meet campus requirements and cost efficiency. Works in collaboration with the Executive Chef in the selection and development of menus in accordance with consumer tastes, nutritional needs, ease of preparation, and monitor procedures to publish and communicate menu commitments to student community. Develops product and inventory selection, display merchandising standards, pricing structure, and uphold service standards through accurate and efficient scheduling of staff. Holds financial accountability for all dining commons business results along with associated product inventory. Understands, interprets, and explains business revenue and expense reports, and recommends appropriate corrective actions. Evaluates and makes recommendations for programs by leveraging data analysis, business requirements and customer feedback. Develops and presents business alternatives including quantification of benefits and costs. Develops business, facility maintenance and long-term capital plans for dining commons facility based on operational requirements. Oversees food safety, sanitation and operation standards, and ensures staff are trained in proper food handling techniques according to health and safety standards. Conducts periodic standards inspections. Ensures compliance with university, local, state, and federal regulations.
2) Management, Supervision and Leadership: Provides leadership and direction to a diverse team of exempt and non-exempt workforce. Develops and maintains a positive and collaborative working environment that promotes open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of the department. Working in coordination with Auxiliaries Department leadership, the Director of Dining will oversee lease management, debt management, facility repairs and maintenance, public relations programs, and financial affairs. Provides leadership and direction to the management team to achieve unit performance goals. Actively participates in the recruitment process. Leads and assists in the development and implementation of training programs for Dining Staff, including customer service, leadership, food safety certification, job skills, and work safety. Implements personnel policies and procedures in accordance with University and Dining Services guidelines. Leads the department appraisal process, provides input for annual performance appraisals and progressive disciplinary actions for all staff within the unit operations, and conducts annual performance appraisals for direct reports. Monitors daily adherence to service and quality standards with appropriate staffing levels for guest service and fiscal effectiveness. Coordinates unit sustainability programs and efforts. Acts as central liaison for unit operations; Environmental Health & Safety Standards, Vendor relations, departmental level HR issues, marketing communications, and Housing custodial staff services to Dining operations. Oversees general policy compliance, safety and sanitation practice, maintenance upkeep of facilities, menu management, cash management, time reporting and other financial controls. Collaborates with dining management team to ensure that strategic planning and annual initiatives are understood and uniformly administered.
3) Financial Management and Analysis: Ensures financial viability of the Dining Operations and affiliated programs through development and management of budgets based on realistic goals. Ensures all financial related tasks are completed in a timely and accurate manner. Ensures the dining program is both profitable and meeting the needs of the campus community. Responsible for tracking and reporting regarding debt services and net revenue balances to Auxiliaries Department leadership. Responsible for establishing short term and long-range budgetary goals, analysis and develop appropriate business models, and ensuring financial operational viability. Reviews and approves annual operating reports to include key financial statements, operating statistics and summaries on goal achievement. Determines fiscal requirements of each operating unit managed and develops annual operating budgets. Monitors, verifies and reconciles expenditures of unit budget funds. Performs periodic cost and productivity analysis. Oversees the development of annual operating budgets for Dining operations totaling over 20 million dollars a year. Advises managers on reconciliation of operating ledgers, oversees correction of any discrepancies, oversees preparation and authorize all financial journal entries and transfer of funds transactions. Directs the development of operating procedures for external vendors to follow to ensure that all assignable costs such as utilities and maintenance are paid. Manages the annual budget along with the Auxiliary Services financial team to ensure operations performance goals are met. Assesses and audits direct reports weekly, monthly and annually to ensure budgetary goals are met, and are on track. Accountable to campus and Dining Services accounting, procurement and cash handling policies and procedures. Periodically evaluates all pricing to remain competitive and responsive to the campus community needs. Responsible for conducting periodic inventories. Accountable to keeping staffing levels in line with budget goals. Accountable to the adherence to policy and goals of purchasing activity of Dining Services including vendor scheduling, and adherence to receiving and inventory storage standards. Assists Executive Director of Auxiliary Services in long range strategic and /or operational planning and goal setting through comprehensive operational and financial analysis of existing operations and the identification and analysis of new business opportunities.
4) Strategic Planning: Implements a university specific and customer-centric master planning system designed to create the ultimate dining experiences on campus, linking campus goals and customer lifestyle needs to custom food and environment solutions. Develops long-term and short-term goals and service philosophies, ensuring appropriate input by key constituents and campus representatives. Establishes overall business strategies. Develops plan through market research and partnerships with other departments, the financing, type of hospitality and dining spaces to be built, and timing of future additions to the dining locations.
5) Marketing, Events and Programming: Develops marketing strategies that will make individuals and campus departments more aware of dining programs. Programs events to enrich the UC Merced campus and invigorate the social environment within the guidelines of the UC Merced mission statement. Responsible for developing marketing strategies, with the staff, that would create a greater awareness of the services provided.
Bachelor's degree in related area such as Food Services Management, Dietetics, Hospitality, Culinary Arts, Hotel and Restaurant Management, Business Administration or related field; and
Six years of related experience; or
10 years of equivalent related experience/training (required); and
Three years in supervisory/management experience in a high-volume food service operation (required).
Experience, Knowledge, and Competencies:
Experience using computerized systems, including food production/procurement systems, electronic customer access, and timekeeping programs.
Experience managing financials, labor, menu development, policy and procedure development, food production, handling and storage, quality control, health and safety.
Interpersonal communication skills to interact with individuals of varying backgrounds and perspectives clearly and effectively to research and secure information to resolve problems.
Experience responding to customer service needs.
Writing skills to prepare a variety of correspondence, reports, policies and procedures, agreements, training documents, and performance evaluations.
Proficiency in Microsoft Office applications (Word, Outlook, Excel).
Leadership experience in a residential food service environment (preferred).
Culinary experience in quantity production (preferred).
Experience in strategic planning, administration, and management within the dining service field.
Experience analyzing, interpreting and applying personnel policy and procedure, collective bargaining agreements and employment law, advising management and managing sensitive employee and labor relations problems (preferred).
Accounting experience to develop, implement, analyze, and monitor annual operating budget with short and long-range financial forecasts.
Experience with industry standards for residential dining services including PCI compliance, Point of Sale maintenance, managing cash handling policies and procedures (preferred).
Knowledge of related Federal, State, Local, and UC regulations.
The successful candidate will require excellent interpersonal communication skills; the ability to feel comfortable making decisions and acting in a dynamic working environment to achieve organizational goals; and a strong ability to establish and maintain effective and collaborative working relationships with multiple constituents including campus offices, students, staff, faculty members and community groups. Some evening and weekend availability will be required.
Background check and fingerprinting will be required.
Driver's License: Must maintain valid CA DL, a clean DMV record and enrollment in DMV Pull-Notice Program
How to Apply: An online application is required for each position to apply. The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact [email protected].
Equal Employment Opportunity: The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.
Vaccination Program Policy:
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is 14 days after their first date of employment.
Smoke and Tobacco Free Policy: The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.
E-Verify: All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
UC Merced is the first new American research university built in the 21st century, with a mission of research, teaching and service. The campus opened Sept. 5, 2005, in the San Joaquin Valley. The university is about an hour north of Fresno, two hours south of Sacramento, two hours southeast of San Francisco and the Silicon Valley, and 90 minutes west of Yosemite National Park.