Operations Analyst, Principal - Operations Planning and Scheduling
Orange County Transportation Authority
Location: Orange, California
Type: Full Time
Years of Experience:
5 - 10
4 Year Degree
Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.
OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.
We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents.
Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.
Under minimal guidance, performs complex research and analytical tasks in the areas of operational performance measurements, and special projects within the department. Develops models to assess short and long-term resource allocation needs. Performs various administrative and performance based fact-finding projects requiring in-depth knowledge of bus and rail operations. Works collaboratively with relevant Departments to understand trends and develop forecasts of operational needs. Develops and presents comprehensive performance reports to various internal and external groups or committees.
This is an exempt position in Salary Grade R: Min $90,147.20 – Mid $107,452.80 – Max $124,758.40 annually. The starting salary will be within this range based on qualifications.
This position will remain open until filled.
This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.
Acts as a consultant to management, mentor and/or technical “lead” and expert creating “cutting edge” innovation specific to operational performance trending and reporting.
Creates databases and models used to forecast short- and long-term resource needs (i.e., person power). Develops and maintains a model for short- and long-term person power needs to inform recruiting initiatives and budget development.
Serves the department (Division) in close liaison with Financial Planning and Analysis and serves as the Operations lead in the development of the quarterly performance measurement report; ensures the accuracy and thoroughness of the report and timely preparation.
Compiles, extracts, analyzes, and prepares data relevant to monthly, quarterly, and annual performance of OC Bus, OC ACCESS, Metrolink, OC Streetcar (starting 2024) and other modes as needed.
Compiles, extracts, analyzes, and prepares operational related service change data for use in downstream systems (i.e., Data Warehouse, Central Communications, Google Transit Feed, Swiftly, and Ridecheck Plus).
Performs the monthly operations related National Transit Database (NTD) reporting activities using the Data Warehouse and Ridecheck Plus, validating the accuracy of the data and the compliance of the process.
Identifies areas of service performance for management focus, review, and attention; provides professionally written recommendations for resolution to potential issues or concerns, including optional courses of action and supporting documentation and analysis for recommended option.
Monitors ridership, on-time performance, and safety metrics by analyzing boardings and other data as available in the agency dashboards at system, route, and period levels, as appropriate, to create strategic insights for management review.
Maintains familiarity with agency operations, strategies, and development. Monitors national business unit trends and developments and reports on significant items.
Performs creation and development of graphics and reports for presentation at various meetings of internal and external groups and committees.
Any combination of education and experience equivalent to a bachelor's degree in Finance, Business, Planning, Statistics, Analytics, or similar field, with a minimum of six years of applicable experience.
Personal computers and business (Microsoft Office suite) software, including Microsoft Power BI.
Mathematical and/or analytical practices and procedures.
Statistics, trends analysis, cost benefit analysis and performance measurements.
Creating and tracking performance measures.
Basic project management techniques.
Experience collaborating with stakeholders to develop performance goals and objectives.
Research techniques and quantitative analysis including data collection, research, and meta-data analysis.
Strong written and oral communication and presentation techniques.
Conduct data research and statistical analysis and prepare and organize comprehensive management reports, performance measurement reports, and analysis.
Review administrative problems and adopt appropriate course of action.
Gather, compile, and summarize complex data/information.
Communicate effectively orally and in writing with all levels of management and staff.
Prepare complex spread sheets, charts, graphs, and reports.
Review policies and procedures and present sound recommendations
Working Conditions/Physical Activities:
(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).
Positions in this class typically require:
Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
Requires ability to understand verbal communication and to respond effectively.
Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.
Compensation and Benefits:
OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval.
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.
The Orange County Transportation Authority (OCTA), Orange County’s primary transportation agency. It’s our job to develop and deliver transportation solutions to enhance the quality of life and keep Orange County moving. Operating in a 798 square-mile area, we serve more than 3 million residents in 34 cities and unincorporated areas. Our responsibilities extend to all forms of transportation, including bus and paratransit service, Metrolink commuter rail service, planned future rail, including street cars, the 91 Express Lanes Toll Road, freeway, street and road improvement projects, motorist services and regulating taxi operations. OCTA has been recognized for excellence in the public transportation industry by the American Public Transportation Association, and has been honored with awards from local and national organizations for our transportation improvements. OCTA’s core values consist of integrity, teamwork, communication customer focus and can-do spirit.